Sales Associate eComPhone

AutoNation Inc; Santa Clara (CA); On-site; USD 22,000 - 56,000; Full time

Benefits offered by this job

401k matching

Health insurance (medical, dental, vis

Maternity benefits

Associate purchase discounts

YouDecide deals

Job summary

AutoNation is seeking an e-Commerce Sales Associate to guide customers online, by phone and in person through the vehicle buying process in a no-haggle environment.

You will respond to leads quickly, provide vehicle information, and help move customers from inquiry to in-store experience while delivering exceptional service.

Qualifications

• High school diploma or equivalent required.
• Proven ability to provide exceptional customer experience.
• Drive to set and achieve targeted goals.
• Sales or retail experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Guide customers from online or phone leads to in-store visits in a no-haggle environment.
• Respond to inquiries promptly and provide vehicle information.
• Meet or exceed sales and customer service targets.

Skills

Strong communication

Interpersonal skills

Customer service experience

Sales experience

Technology literacy

Education

High school diploma or equivalent

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.

Sell with Confidence. Grow with AutoNation.

AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.

Why You’ll Love Working Here:

• Competitive benefits
• Career paths into finance, management, and beyond
• A culture built on trust, transparency, and teamwork

What We’re Looking For:

• Strong communication and interpersonal skills
• A desire to help people and exceed expectations
• Sales or customer service experience preferred

What are the requirements for this job?

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience, retail preferred
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record
• Why should I come work for AutoNation?
• You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

Pay Plan

• Getting Started: Months 1-3
• Earn a base salary or hourly rate depending on the store and location, with additional bonuses paid on units sold, customer service scores and more. You and your manager will review your sales results at the end of each month to help you understand how to maximize our incentive compensation plan.
• Accelerate Forward: Months 4+
• At the beginning of month 4, you will move to your store’s commission pay plan, allowing you to control your financial destiny. You’re now ready to benefit from competitive commission pay based on several components including gross profit and customer service.

This is a commission role with an estimated income of $2-5k/month.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.