Sales Associate – Customer Experience

Velvet Box; Plano (TX); On-site; USD 19,286 - 20,664; Part time

Job summary

Velvet Box in Plano, TX seeks a Sales Associate to deliver exceptional customer service in an upscale retail setting. Candidates should possess strong communication skills and a background in retail or hospitality.

The role involves engaging with customers professionally, maintaining store standards, and ensuring a welcoming atmosphere. This position offers an hourly wage of $14.50 and requires availability during evenings and weekends.

Qualifications

• Retail or hospitality experience required.
• Calm and approachable communication skills.
• Punctual and dependable with a professional demeanor.

Responsibilities

• Provide elevated, consultative customer service.
• Create a welcoming, discreet environment for guests.
• Maintain knowledge of products to explain features.

Skills

Strong communication skills

Customer-facing experience

Attention to detail

Job description

Salary: $14.50 per hour

Velvet Box is an upscale, woman‑owned boutique specializing in intimacy and wellness. We are known for our refined stores, product expertise, and education‑first approach to customer care. Our environment is professional, welcoming, and discreet, and we hold our team to high standards of service, conduct, and accountability.

This position is ideal for someone who values professionalism, consistency, and meaningful customer interaction in a calm, elevated retail environment.

The Role

Sales Associates are the foundation of the Velvet Box customer experience. This is a hands‑on, customer‑facing retail role that requires confidence, strong communication skills, and comfort engaging in consultative sales conversations. Associates guide customers with discretion and professionalism, educate thoughtfully, and work toward sales goals while maintaining store standards. This is not a passive retail role. Success comes from presence, consistency, and follow‑through.

Key Responsibilities

• Provide elevated, consultative customer service through education and product guidance
• Create a welcoming, discreet, and professional environment for all guests
• Maintain strong knowledge of products and confidently explain features and benefits
• Accurately process transactions using point‑of‑sale systems
• Assist with inventory, receiving shipments, and restocking merchandise
• Maintain store cleanliness, organization, and visual standards
• Follow all store procedures related to safety, cash handling, and operations
• Work collaboratively with team members and leadership to support store goals

What We’re Looking For

• Retail, hospitality, or customer‑facing experience required
• Strong communication skills with a calm, approachable presence
• Professional, dependable, and punctual
• Comfortable engaging in consultative conversations with customers
• Detail‑oriented and able to follow procedures accurately
• Comfortable working in an intimacy and wellness retail environment with discretion
• Availability to work evenings and weekends

This role is best suited for someone who takes pride in their work, values professionalism, and enjoys being part of a high‑standard retail environment.