Sales Associate – Customer Experience

Thevelvetbox; Lewisville (TX); On-site; USD 16,479 - 23,470; Part time

Job summary

A woman-owned boutique in Lewisville is seeking a Sales Associate to deliver exceptional customer service and maintain high store standards. The ideal candidate will have retail experience, possess strong communication skills, and be comfortable engaging in consultative sales conversations. Responsibilities include guiding customers, processing transactions, and maintaining a welcoming environment. Applicants should value professionalism and pride in their work, and be available for evenings and weekends.

Qualifications

• Experience in retail, hospitality, or customer-facing roles is required.
• Must have strong communication skills and a calm demeanor.
• Professionally dependable and punctual with an ability to follow procedures.

Responsibilities

• Provide elevated, consultative customer service.
• Maintain strong product knowledge to assist customers.
• Process transactions accurately and maintain store standards.

Skills

Retail experience

Customer service

Strong communication skills

Detail-oriented

Job description

Sales Associate - Velvet Box

Retail Sales & Customer Experience | $14.50/hr

Velvet Box is an upscale, woman-owned boutique specializing in intimacy and wellness. We are known for our refined stores, product expertise, and education-first approach to customer care. Our environment is professional, welcoming, and discreet, and we hold our team to high standards of service, conduct, and accountability.

This position is ideal for someone who values professionalism, consistency, and meaningful customer interaction in a calm, elevated retail environment.

The Role

Sales Associates are the foundation of the Velvet Box customer experience. This is a hands-on, customer-facing retail role that requires confidence, strong communication skills, and comfort engaging in consultative sales conversations.

Associates guide customers with discretion and professionalism, educate thoughtfully, and work toward sales goals while maintaining store standards. This is not a passive retail role. Success comes from presence, consistency, and follow-through.

Key Responsibilities

• Provide elevated, consultative customer service through education and product guidance
• Create a welcoming, discreet, and professional environment for all guests
• Maintain strong knowledge of products and confidently explain features and benefits
• Accurately process transactions using point-of-sale systems
• Assist with inventory, receiving shipments, and restocking merchandise
• Maintain store cleanliness, organization, and visual standards
• Follow all store procedures related to safety, cash handling, and operations
• Work collaboratively with team members and leadership to support store goals

What We're Looking For

• Retail, hospitality, or customer-facing experience required
• Strong communication skills with a calm, approachable presence
• Professional, dependable, and punctual
• Comfortable engaging in consultative conversations with customers
• Detail-oriented and able to follow procedures accurately
• Comfortable working in an intimacy and wellness retail environment with discretion
• Availability to work evenings and weekends

This role is best suited for someone who takes pride in their work, values professionalism, and enjoys being part of a high-standard retail environment.

Hiring Process

Applicants will complete a Culture Index survey and a short, self-guided Wedge video introduction as part of the hiring process.