Sales Associate Consumables Flexible

Navy Exchange Service Command; Oak Harbor (WA); Hybrid; USD 19,000 - 28,000; Full time

Job summary

The Navy Exchange Service Command is seeking a Sales Associate Consumables to join our Oak Harbor team. You will be the face of our store, helping customers find products, explain promotions, and deliver friendly support to armed forces and families.

This flexible position may require varied shifts and training on our POS system and STAR card program. Ideal candidates have basic product knowledge, strong communication, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Basic knowledge of products/merchandise.
• Retail experience is preferred but not required.
• Strong interpersonal and communication skills.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to multi-task and work as part of a team.

Responsibilities

• Proactively engage and connect with customers.
• Direct customers to merchandise and inform them about promotions.
• Provide premier customer service.
• Maintain store appearance.
• Cross-sell and upsell products.
• Process transactions using a POS system and handle cash.

Skills

Product knowledge

Retail experience

Communication

Math skills

Multitasking

Reading/Writing

Teamwork

Education

High school diploma

Job description

Job Description - Sales Associate Consumables Flexible (260003DK)

Job Description

Job Number:

260003DK

Primary Location

United States-Washington-Oak Harbor

Organization

Whidbey Island Pay Range : $17.13 or more DOE

Come work for the Navy Exchange… where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families.

No military affiliation is required.

Job Summary:

As a Sales Associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as acompany that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need forour products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational,insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
• Provide premier customer service.
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

ORGANIZATION

• Maintaining store appearance.

SALES

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting moneyand returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation

INVENTORY

• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (Mayparticipate in periodic inventories)

DEPENDABILITY

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• Other Duties as assigned

QUALIFICATIONS

PRODUCT KNOWLEDGE

• Basic knowledge of products/merchandise

EXPERIENCE

• Retail experience, preferred but not required

COMMUNICATION SKILLS

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicateon the telephone with proper etiquette.

MATHETMATICAL SKILLS

• Basic math functions such as addition, subtraction, multiplication, and division.

REASONING ABILITY

• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involvestooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending uponlocation.

OTHER SKILLS

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays

No experience required. High school graduate or equivalent preferred.