Sales Associate - Chico's

Chico's; Springfield (MO); On-site; USD 25,000 - 35,000; Part time

Job summary

Chico's is hiring a Sales Associate in Springfield, Missouri. This role involves supporting management in promoting a customer-focused sales culture. Your responsibilities will include ensuring a great customer experience, achieving sales goals, and maintaining the store's standards.

The ideal candidate should be 16 or older, with strong communication skills and retail experience preferred. Expect a flexible working schedule that may include nights and weekends.

Qualifications

• Retail or sales experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to communicate with customers, Associates, and Management.
• Regular attendance essential; ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Meet company sales goals using sales techniques and product knowledge.
• Ensure prompt resolution of customer concerns.
• Support replenishment activities that keep the store full and abundant.
• Promote an inclusive, collaborative approach to problem solving.

Skills

Communication skills

Customer service skills

Organizational skills

Sales techniques

Job description

Position Objective

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, ensuring a great customer experience and maximum profitability.

Functional Responsibilities

Drive for Results

• Meet company sales goals by utilizing sales techniques and communicating product knowledge, recommending merchandise selections or locating/obtaining merchandise based on customer needs.
• Maintain knowledge of current sales and promotions; maintain pricing and visual standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and other duties directed by Management.
• Participate in visual directives including monthly store sets and zone maintenance.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Reinforce buying decisions at checkout and achieve add‑on goals including gift card sales.
• Sign up clients for reward program.
• Build and maintain a solid customer following through clienteling and wardrobe management.
• Know current product fit and style assortment offerings in store and online.
• Maintain consistent client communication through utilization of customer book.

Operational Excellence

• Support replenishment activities that keep the store full and abundant.
• Assist with order fulfillment.
• Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.
• Other duties as assigned.

Qualifications

• Retail or sales experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to communicate with customers, Associates, and Management.
• Regular attendance essential; ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing - 67-100 % of an 8‑hour shift.
• Occasional lifting up to 50 lbs. - 1-33 % of an 8‑hour shift.
• Frequent climbing - 34-66 % of an 8‑hour shift.

Equal Employment Opportunity

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.