Sales Associate - Beverly Hills

Hublot; Beverly Hills (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Hublot Beverly Hills is seeking a Sales Associate to support the boutique in achieving store targets through expert service and product knowledge.

You will greet clients face-to-face and over the phone, advise on products, alter and fit watches, maintain appealing displays, and contribute to CRM and events.

The role requires 3+ years of luxury retail experience, preferably in watches, with a proactive, professional approach and strong teamwork.

Qualifications

• Sell and advise on luxury watches to achieve store sales targets.
• Maintain high standards of merchandising and store presentation.
• Provide face-to-face and phone customer service.
• Process sales and manage till/stock systems.
• Alter and fit watches; maintain product knowledge.
• Build client relationships and CRM database.

Responsibilities

• Handle boutique events and brand activations.
• Develop client book and follow-up with clients.
• Assist in social media content for boutique.
• Support opening and closing procedures.

Skills

Luxury retail

Customer service

Brand knowledge

Target achievement

CRM

Job description

As a committed and dedicated member of the team, the Sales Associate plays a key role in helping the boutique to achieve success through the achievement of team targets. Customer service is at the heart of this role and ensuring a high level of brand and product knowledge is vital to achieve a positive brand experience for the clients and repeat sales.

Essential Job Functions

• Professionally handling and advising customers of products and services resulting in the achievement of store sales targets
• Merchandising displays and ensuring high standards are maintained within the store
• Provide high quality service to customers face‑to‑face and over the telephone
• Completing sale documentation and efficient use of internal till and stock systems
• Altering and fitting customers watches
• Maintain high level of product and brand knowledge
• Attend and contribute to brand events
• Build client relationships and develop client book
• Capturing clients and potential client’s information and complete CRM database
• Supporting in Instagram posting of the boutique when needed by creating content
• Support in open and closing procedure of the boutique
• Provide in-store after‑sales service working with the after‑sales teams to achieve a high level of customer service and satisfaction

Profile

• 3+ years retail experience with the majority of time spent in luxury
• Previous experience in Watch industry desired
• Proactive, independent and team spirit
• Highly professional manner and customer service skills
• Ability to develop extensive brand and product knowledge
• Able to meet sales targets and to work effectively within a team