Sales Associate - Aventura

Richemont Iberia SL; Town of Florida (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

Health savings and flexible spending

Life insurance and disability benefits

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Job summary

Cartier in Aventura, FL is seeking a Sales Associate to deliver an exceptional client experience while achieving and exceeding sales targets. You will actively engage clients, maintain product knowledge, and participate in daily boutique operations to ensure a seamless luxury shopping journey.

Ideal candidates contribute 2–5 years in luxury retail or hospitality, possess strong communication skills, and are available for weekend shifts and trainings.

Qualifications

• 2 to 5 years of experience in luxury retail, service or hospitality.
• General knowledge of timepiece movements.
• College degree preferred.
• MS Office experience; SAP knowledge preferred.
• Fast-paced retail store environment experience desirable.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and product knowledge.
• Adapt approach according to the client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after sales clients in accordance with Maison values.

Skills

Customer service

Interpersonal skills

Communication skills

Timepiece knowledge

Multilingual

Education

College degree preferred

Tools

MS Office

SAP

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Associate Cartier | Aventura, FL

Reports to: Sales Experience Manager

OBJECTIVE/MISSION

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client. This includes after sales clients if a Cartier after-sales dedicated area/staff is not available.
• Adapt approach according to the client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and provide recommendations that will provide an exceptional client experience.
• Remain current on industry news and competitor.
• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and elevate as needed to Management.
• Partner with Management to develop a plan to support, and participate in, in-store and offsite events and networking.
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.).

JOB PROFILE

Education

College degree preferred.

Required Experience

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements.

Technical Skills

• Ability to work in a fast-paced retail store environment.
• Computer and internet Savvy.
• MS Office experience required, SAP knowledge preferred.

Personal Skills/Abilities

• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Being a genuine Maison Ambassador.
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer – United States

• medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.