Sales Associate - Troy

Richemont Iberia SL; City of Troy (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Wellness reimbursement

Paid time off

Volunteer days

Job summary

Richemont Americas seeks an Ambassador for the Maison to drive luxury client experiences in-store and proactively grow a client portfolio. You will help achieve sales targets and contribute to daily boutique operations with a focus on service excellence.

You will cultivate client relationships through CRM initiatives, maintain product knowledge, and participate in in-store and offsite events, while representing the Cartier image and brand standards.

Qualifications

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Provide outstanding customer service by greeting and assisting every client throughout the shopping journey.
• Adapt approach according to client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and provide recommendations for an exceptional client experience.
• Stay current on industry news and competitors.
• Cultivate new and existing client relationships through exceptional service and Maison CRM initiatives.
• Capture client data for follow-up and relationship building using available tools.
• Resolve client issues and escalate as needed to Management.
• Support in-store and offsite events and networking with Management.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Attention to detail

Team player

Self-starter

Education

College degree preferred

Tools

MS Office

SAP

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Role Overview

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client (if dedicated area/staff is not available).
• Adapt approach according to the client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and provide recommendations that will provide an exceptional client experience.
• Remain current on industry news and competitor.

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and escalated as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.).

Qualifications

Education

• College degree preferred.

Required Experience

• 2 to 5 years of previous experience in luxury retail, service or hospitality Environment.
• General knowledge of timepiece movements.

Technical Skills

• Ability to work in a fast-paced retail store environment.
• Computer and internet Savvy.
• MS Office experience required, SAP knowledge preferred.

Personal Skills/Abilities

• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Being a genuine Maison Ambassador.
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

We Offer – United States Employee wellbeing is a top priority at Richemont.

We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!