Sales Associate - King of Prussia

US04 Richemont North America, Inc.; Cannon Run (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Cartier King of Prussia is seeking an energetic Sales Associate to deliver exceptional client experiences across all touchpoints and to drive sales targets while supporting daily boutique operations with accuracy and discretion.

You will showcase luxury timepieces and fine jewelry knowledge, greet clients warmly, and participate in events and CRM initiatives to grow your client portfolio. Weekend availability is required.

Qualifications

• 2 to 5 years of luxury retail, service or hospitality experience.
• General knowledge of timepiece movements.
• College degree preferred.
• Ability to work in a fast-paced retail store environment; MS Office and SAP knowledge is a plus.

Responsibilities

• Achieve and exceed monthly sales targets as directed by management.
• Provide outstanding customer service and greet every client.
• Maintain product knowledge and brand standards.
• Assist in daily boutique operations and inventory.
• Cultivate client relationships and CRM initiatives.
• Support events and offsite client networking.
• Ensure security and smooth boutique operations.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Self-starter

Team player

Brand ambassador

Ambassador for Brand

Education

College degree preferred

Tools

SAP

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Associate Cartier | King of Prussia, PA

Reports to: Sales Experience Manager

OBJECTIVE/MISSION

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

• Sales Achievement:
  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client.
  • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available.
  • Adapt approach according to the client needs and motivations.
  • Negotiate and handle objections with ease.
  • Assist and support after sales clients in accordance with Maison values.
  • Act as a referent and provide recommendations that will provide an exceptional client experience.
  • Remain current on industry news and competitor.
• Client Relationship Management:
  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
  • Appropriately resolve client issues/concerns and elevate as needed to Management.
  • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
• Daily Boutique Operations:
  • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
  • Assist in the merchandising and daily maintenance of displays and back-stock.
  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
  • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.).

JOB PROFILE

• Education: College degree preferred
• Required Experience:
  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
  • General knowledge of timepiece movements.
• Technical Skills:
  • Ability to work in a fast-paced retail store environment.
  • Computer and internet Savvy.
  • MS Office experience required, SAP knowledge preferred.
• Personal Skills/Abilities:
  • Additional language skills are a plus.
  • Excellent interpersonal and communication skills are required.
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Being a genuine Maison Ambassador.
  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
  • Self-Starter with Team-Player approach.
  • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• Life insurance, disability benefits, and 401(k) with employer match.
• Paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Volunteer days off, supporting initiatives that drive change.

#Richemont #WeCraftTheFuture

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.