Sales Associate - Aventura

Cartier; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision

Health savings account

Life insurance + disability

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Cartier is seeking an Ambassador of the Maison in New York to deliver an exceptional client experience across all touchpoints. You will aim to exceed sales targets, build a loyal client portfolio, and contribute to daily boutique operations while upholding Cartier standards.

The role requires 2–5 years of luxury retail or hospitality experience, strong product knowledge of timepieces, and excellent interpersonal skills. Availability for weekends and travel for trainings is essential.

Qualifications

• College degree preferred.
• 2–5 years of luxury retail, service or hospitality experience.
• Excellent interpersonal and communication skills.
• Strong product knowledge of timepieces and Cartier heritage.
• MS Office experience; SAP knowledge preferred.

Responsibilities

• Achieve and exceed monthly sales targets as directed by management.
• Provide outstanding customer service at all touchpoints.
• Develop and manage a client portfolio as an Ambassador of the Maison.
• Support daily boutique operations and assist with merchandising.
• Participate in in-store and off-site events and trainings.

Skills

Client service

Interpersonal skills

Communication skills

Attention to detail

Ambassador mindset

Team player

Education

College degree preferred

Tools

MS Office

SAP

Job description

Key Responsibilities

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client.
• This includes after sales clients if a Cartier after‑sales dedicated area/staff is not available.
• Adapt approach according to the client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience.
• Remain current on industry news and competitor.
• Cultivate new and existing client relationships through exceptional service and other Maison‑specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
• Consistently and accurately capture client data for follow‑up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and elevate as needed to Management.
• Partner with Management to develop a plan to support, and participate in, in‑store and off‑site events and networking.
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily set‑up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back‑stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (e.g. price changes, supporting back‑office responsibilities, etc.).

Job Profile

• Education: College degree preferred.
• Required Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements.
• Technical Skills: Ability to work in a fast‑paced retail store environment.
• Computer and internet Savvy; MS Office experience required, SAP knowledge preferred.
• Personal Skills/Abilities: Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Being a genuine Maison Ambassador.
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self‑starter with Team‑Player approach.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Employee assistance program.
• Volunteer days off to support local community initiatives.