Sales Associate Annandale FT

Goodwill-of-Greater-Washington-; Falls Church (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Goodwill of Greater Washington is seeking a customer‑focused Retail Sales Associate in Falls Church, VA to be the face of our store and deliver friendly service. You will handle cash transactions, stock shelves, answer questions, and maintain a clean, welcoming sales floor.

Prior retail experience and strong math skills are a plus; bilingual abilities are valued, with English fluency required. Join a team that values teamwork, reliability, and community impact and offers opportunities for growth

Qualifications

• Excellent customer service and clear communication with customers and teammates.
• Ability to perform basic math and handle cash accurately.
• Comfort with standing for long periods and bending/lifting up to 40 pounds.
• Basic computer and register knowledge; familiarity with store systems preferred.
• Retail experience and bilingual English skills are a plus.

Responsibilities

• Provide professional and courteous service to customers in-store, on the phone, and outside the store.
• Ensure merchandise is placed on the sales floor in a timely manner.
• Ring items accurately at the register and perform cash handling tasks.
• Answer customer questions promptly and maintain product knowledge.
• Keep floor merchandising neat and assist customers with purchases.
• Maintain a clean, professional appearance and orderly register area.
• Follow store security procedures and perform housekeeping duties as needed.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High School Diploma or equivalent

Job description

Overview

Enjoy the opportunity to be the face of our retail operations and learn something new every day while Goodwill prepares you to advance in your career. Sales team members work in a collaborative environment and make a positive and sustainable impact on our community.

Responsibilities

Essential Competencies:

Action Oriented Customer Focus Composure Time Management

Essential Duties and Responsibilities:

1. Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.2. Assures merchandise is placed on the sales floor in a timely manner3. Able to ensure items are rung accurately on the register4. Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator 5. Maintains knowledge of merchandise and answers customer’s questions courteously and promptly6. Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections. 7. Maintains clean professional appearance

Other Duties and Responsibilities:

1. Maintain an orderly and clean register area 3. Maintain familiarity with store security procedures and exercise security practices when necessary4. Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms) 5. Perform other duties as assigned by management

Qualifications

Required Qualifications

1. Ability to effectively communicate with customers and GGW associates 2. Ability to provide exceptional customer service to all of our customers 3. Ability to settle customer complaints 4. Ability to perform basic math skills 5. Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift)6. Ability to bend and lift up to 40 pounds frequently 7. Basic working knowledge of computer applications and the internet

Preferred Qualifications

1. A minimum of six months of previous work experience2. High School Diploma or equivalent3. Previous experience working in a retail environment4. Excellent customer service related skills 5. Working knowledge of a cash register6. Multilingual with complete fluency in English