Sales Associate

Carters Inc.; Wilkes-Barre (Luzerne County); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Discount on brands

Mental health benefits

Referral bonuses

Education program (GED/degree tuition‑

Job summary

Carter's is seeking a Sales Associate to warmly greet customers, explain product features, and guide families through their shopping journey. You’ll handle transactions, restock shelves, and keep the store clean and welcoming.

You will also promote promotions and the brand loyalty program while delivering exceptional customer service in a fast-paced environment.

Qualifications

• Customer service and engagement skills are essential.
• Strong verbal and written communication abilities.
• Ability to multitask in a fast-paced retail setting.
• Capable of lifting up to 40 pounds and frequent bending/reaching.
• Ability to stand or walk for extended periods and climb ladders.
• Availability including days, nights, weekends and holidays as scheduled.

Responsibilities

• Greet customers and explain product styles, features, and benefits.
• Resolve issues proactively in a busy retail environment.
• Assist customers with omnichannel shopping to ensure a positive experience.
• Process point-of-sale transactions efficiently.
• Restock floors and manage shipments as needed.
• Promote current promotions and the brand loyalty program.

Skills

Customer service

Multitasking

Communication skills

Positive mindset

Physical stamina

Lifting up to 40 lbs

Ladder climbing

Flexible schedule

Job description

As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents.

What You’ll Do

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Qualifications

• A positive and solutions‑oriented mindset
• Demonstrated customer service and engagement skills
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Ability to stand or walk for extended periods and climb up and down a ladder
• Availability that may include days, nights, weekends, and holidays as scheduled

Benefits

Schedules that fit your life: Our hours of operation allow you to balance work and personal activities – whether you have class, enjoy a morning workout, or manage carpool. Additional benefits include mental health benefits, a 30% discount on our brands, referral bonuses, and many others. The Advanced You Program helps you earn a GED or a bachelor’s degree tuition‑free or learn English as a second language. Opportunities for professional and personal development are available to shape your career.

Carter’s is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.