Sales Associate

United Bank; Vienna (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

United Bank is seeking a Sales Associate to perform daily branch and customer service duties, process transactions accurately, and promote business by delivering quality service.

The role involves handling cash, adhering to security, meeting branch goals, and working with customers to identify referrals for bank products and services, in a team environment.

Qualifications

• High school diploma or equivalent.
• Successful completion of in-house Sales Associate Training Program.
• Previous customer service contact experience is highly desired.
• Ability to demonstrate a sales-oriented professional demeanor.
• Excellent communication skills; verbal and written; Spanish or additional language a plus.
• Experience in handling money preferred.

Responsibilities

• Operate with accuracy and efficiency with core banking systems and processing transactions with a sales associate cash drawer.
• Balance assigned cash daily and adhere to security procedures and cash limits.
• Identify customers and verify documentation for endorsements, cash, and transfers with supervisor approval as needed.
• Comply with bank policies and security requirements.
• Prepare currency transaction reports and logs per Bank Secrecy Act; follow KYC, OFAC, and information security policies.
• Contribute to meeting monthly branch goals by monitoring performance and following action plans.
• Deliver excellent customer service and support branch sales and service standards.
• Maintain positive relationships with internal and external customers.
• Communicate bank products and services to clients; assist with business needs as they arise.

Skills

Sales oriented

Customer service

Money handling

Communication skills

Office software

Education

High school diploma

Tools

Microsoft Office (Word)

Microsoft Excel

Job description

Job Description

JOB SUMMARY:

The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services and must have the ability and desire to interact in a team environment and be willing to contribute to team goals.

RESPONSIBILITIES:

• Operate with accuracy and efficiency with core banking systems and processing transaction with a sales associate cash drawer.
• Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limits.
• Adhere to cash differences/controllable losses policy.
• Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds.
• Comply with all department and company policies, procedures, and overall security.
• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.
• Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards.
• Promote and maintain positive relationships with all internal and external customers.
• Responsible for keeping current and being knowledgeable in order to communicate the Bank’s products and services to clients.
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours.

SKILLS/QUALIFICATIONS:

• High school diploma or equivalent.
• Successful completion of the Bank’s in-house Sales Associate Training Program.
• Previous customer service contact experience is highly desired.
• Ability to demonstrate a sales-oriented professional demeanor.
• Excellent communication skills required; Verbal and written communications skills in Spanish or additional language a plus.
• Experience in handling money preferred.
• Proficiency in Microsoft Office Products (Word, Excel) required.
• Understanding and working knowledge of appropriate core banking system is a plus.
• Detailed oriented.
• Professionalism and confidentiality are essential.
• Flexibility on work schedule as business needs arise.

KEY COMPETENCIES

• Customer Service
• Interpersonal Skills
• Dependability (Attendance & Punctuality)
• Task Management

Essential Functions:

• Sitting and standing for extended periods of time.
• Ability to operate a computer keyboard, mouse, and other computer components.
• Ability to reach over teller counter or desk area to receive customer transaction documents.
• Ability to lift and carry up to twenty pounds.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data.

Company Profile

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.