Sales Associate

Bonafide; United States; Hybrid; USD 63,000 - 105,000; Full time

Job summary

Bonafide is seeking a Sales Associate to support healthcare provider engagement across a hybrid commercial team. You will coordinate appointments, manage schedules, and conduct outbound communications to promote educational opportunities and programs.

Join a team dedicated to expanding provider reach while maintaining CRM data accuracy and delivering proactive customer support in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred.
• 2–5 years of experience in pharmaceutical sales support, inside sales, healthcare customer service, medical office management, or commercial operations.
• Excellent verbal and written communication skills.
• Strong organizational and project management skills.
• Experience working with CRM platforms (Salesforce, Veeva, Microsoft, etc.).
• Proficiency in Microsoft Office Suite.
• Comfortable working with virtual meeting platforms (Microsoft Teams, Zoom).
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation

Responsibilities

• Proactively contact healthcare provider offices to schedule in-person and virtual appointments for Hybrid Territory Business Managers.
• Coordinate customer calendars and optimize representative schedules to maximize productive selling time.
• Conduct professional outbound communications to introduce educational opportunities, webinars, and promotional programs.
• Build positive relationships with office managers, nurses, medical assistants, and administrative staff.
• Maintain accurate customer profiles within CRM and keep engagement history updated.
• AssistSales Executives with pre-call planning and support conference logistics.

Skills

Communication skills

Organizational skills

Customer service orientation

Multitasking

Project management

CRM platforms

MS Office

Virtual meetings

Education

Bachelor’s degree preferred

Tools

Salesforce

Veeva

Microsoft Office

Job description

About Women’s Health

Bonafide, Uqora and Equelle comprise Pharmavite’s Women’s Health portfolio. Collectively, these brands are driven by their promise to champion women’s health and joy at every age.

Our People

Our Women’s Health team is composed of highly experienced professionals dedicated to making a meaningful impact. Bring your whole self to our Women’s Health brands — you’ll be welcomed by a team that shares your passion, purpose, and pride in our products while embracing your unique talents, creativity, and collaborative spirit.

This role is not available for any form of immigration sponsorship or support, including completion of the Form I-983 training plan required for STEM OPT.

The Sales Associate is a key member of Bonafide’s Hybrid Commercial Team, responsible for supporting healthcare provider engagement through proactive customer outreach, appointment coordination, account management, and commercial operations.

Working in close partnership with Sales Executives, this role helps expand healthcare provider reach by coordinating customer interactions across multiple engagement channels. The Sales Associate manages many of the operational and customer support activities that allow field leaders to focus on high-value customer conversations and strategic business development.

This role combines inside sales, customer success, commercial operations, and sales coordination responsibilities while serving as an important extension of the field organization.

KEY RESPONSIBILITIES

• Critical contributions this role is counted on to deliver include:
• Customer Engagement Support
• Proactively contact healthcare provider offices to schedule in-person and virtual appointments for Hybrid Territory Business Managers.
• Coordinate customer calendars and optimize representative schedules to maximize productive selling time.
• Conduct professional outbound communications to introduce educational opportunities, webinars, and promotional programs.
• Build positive relationships with office managers, nurses, medical assistants, and administrative staff.

Account Management

• Maintain accurate customer profiles within CRM.
• Update provider contact information, account preferences, and engagement history.
• Monitor customer activity and identify accounts requiring follow-up.
• Assist with onboarding newly identified healthcare providers into the commercial call plan.

Sales Operations

• Coordinate sample requests, educational materials, and collateral fulfillment.
• Track sample shipments and resolve fulfillment issues.
• Support conference planning and logistics.
• Prepare customer lists and appointment schedules.
• Assist Sales Executives with pre-call planning.

Commercial Support

• Partner with Hybrid Sales Executives to execute regional business plans.
• Identify opportunities to improve provider engagement.
• Assist with customer segmentation and territory prioritization.
• Support execution of marketing campaigns and customer outreach initiatives.

Digital & Virtual Engagement

• Coordinate virtual detailing appointments using approved technology platforms.
• Assist providers with webinar registrations and educational events.
• Follow up with providers after virtual programs to gather feedback and schedule future engagement.
• Support digital campaign execution through outbound communications.

Customer Success

• Serve as a trusted point of contact for healthcare provider offices.
• Resolve routine customer questions and coordinate appropriate internal resources.
• Ensure timely follow-up on customer requests.
• Deliver a high-quality customer experience through proactive communication.

Analytics & Reporting

• Maintain CRM accuracy and serve as a trusted point of contact for healthcare provider offices.
• Resolve routine customer questions and coordinate appropriate internal resources.
• Ensure timely follow-up on customer requests.
• Deliver a high-quality customer experience through proactive communication.
• documentation.
• Generate reports to support territory planning.
• Track appointment activity, customer engagement, and operational metrics.
• Identify trends that improve regional productivity.

Compliance

• Conduct all activities in accordance with Bonafide policies and applicable legal, regulatory, and compliance requirements.
• Maintain accurate documentation of customer interactions

REQUIRED QUALIFICATIONS

• Bachelor’s degree preferred.
• 2–5 years of experience in pharmaceutical sales support, inside sales, healthcare customer service, medical office management, or commercial operations.
• Excellent verbal and written communication skills.
• Strong organizational and project management skills.
• Experience working with CRM platforms (Salesforce, Veeva, Microsoft, etc.).
• Proficiency in Microsoft Office Suite.
• Comfortable working with virtual meeting platforms (Microsoft Teams, Zoom).
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation

OUR OFFER

Here, career paths aren’t predefined, and bureaucratic limitations don’t exist – you have the opportunity to grow, learn from industry pioneers, and develop the way you want to. Our Women’s Health brands are investing more in the development of our team – to help us deliver on our purpose and help you achieve your career aspirations. Our environment is geared to fuel curiosity, encourage experimentation, and generate learning as this is the way we develop ourselves and our organization. We are committed to meeting the needs of our employees and their families with a Total Rewards package that’s as comprehensive as the vitamins and supplements we deliver to consumers. With competitive compensation programs and standout benefits, we provide employees with optimal health and well-being – as well as peace of mind. These rewards – plus our new recognition program – ensure employees feel supported both at work and home.

National Target Base Pay Range: $63,000 - $105,000. The salary range for this position is based on national standards. For candidates in California and New York metro the Target Base Pay Range is $71,000 - $118,000, to reflect the cost of living and market conditions in those areas.

Actual compensation will take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location, education, experience, qualifications and job-related skills. It is not typical for an individual to be hired above the midpoint of the range for their role and compensation decisions depend on the facts and circumstances of each case. This information is provided to applicants in accordance with state and local laws.

Base pay is only one component of our total rewards offerings, and we will take the full offering into consideration when presenting an offer of employment. Our total rewards package for this position may also include an annual performance bonus, Medical, dental and vision benefits, 401K match, and other wellness benefits.

This represents the minimum and maximum base salary range for this role, plus annual incentive. Various elements are used to determine a candidate’s starting salary such as job experience, specific skills, and comparison to internal incumbents currently in the role. This information is provided to applicants in accordance with state and local laws.

Bonafide is an equal opportunity employer. We prohibit employment discrimination and harassment based on race, color, religion, age, sex, sexual orientation, gender, national origin, and any other basis protected by state and federal law. Bonafide recruits, hires, employs, trains, promotes, and compensates individuals solely based on job-related qualifications and abilities.

Bonafide also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation to complete the application process, please email [e-mail].

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job.

CALIFORNIA FAIR CHANCE ACT

Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

DISCLOSURE

Any misrepresentations or false statements during the application process, including regarding U.S. work authorization and/or the need for immigration sponsorship or support, may result in the rejection of candidacy or the termination of employment.