Sales Associate

ADP - RNOOID0030103703; Town of Texas (WI); On-site; USD 18,000 - 25,000; Part time

Job summary

Pvolve is seeking a front-desk coordinator to deliver top hospitality and customer service at our Wisconsin studio. You will engage guests, explain memberships, and support daily studio operations in person, by phone, text, and email.

If you have at least two years in retail or customer service, strong communication, and the ability to multi-task in a fast-paced environment, you’ll fit right in. Shifts include weekends and holidays; time-and-a-half for holiday hours awaits.

Qualifications

• Minimum 2-year retail or customer service experience.
• Ability to commit to at least three shifts per week, including one weekend shift.
• Superior communication and customer service skills.

Responsibilities

• Provide the highest level of hospitality and customer service to all guests.
• Engage guests and explain membership options in person, by phone, text or email.
• Complete lead calls each shift under Studio Manager direction.
• Assist with retail tasks and merchandise display.
• Maintain a spotless studio and perform general day-to-day operations.

Skills

Customer service

Retail experience

Communication skills

Flexibility

Job description

Job Description

Pvolve is a functional fitness method for women that combines low impact, high-intensity movement patterns with patented resistance-based equipment. You’ll activate and strengthen each muscle and learn how to move your body the way it was designed to move -- which improves your body’s performance, reduces everyday pain and leaves you looking amazing. Named one of LinkedIn’s top startups in 2020 and backed by Camelot Venture Group, the group that brought to life many other disruptive DTC brands, Pvolve is creating an entirely new category of fitness and is poised for rapid growth in both the D2C and B2B spaces. Studio opens in August, so start date will begin in August.

About Our Team:

We are a highly passionate, hardworking, self-starting, flexible team who lives and breathes our method and business. We love it, we believe in it, we practice it, and we change the lives of people around the world with our accessibility and our method. We offer you the opportunity to join a company that feels more like a family whose values and culture are a top priority. Here, your impact will be felt immediately.

About Our Brand:

Our Core Belief: We believe that daily, functional movement is the key for women of every age to know their bodies better, get them to work right, and feel amazing in them. Everyday.

Our Purpose: We exist to help each woman feel powerful in her mind & body throughout her entire life.

Our North Star: Feel the life-changing power of daily functional movement

About Our Product:

Available worldwide, we offer both physical and virtual studios, a line of ever-evolving, patented equipment, as well as on-demand streaming workouts via digital membership.

Job Responsibilities:

• Provide the highest level of hospitality and customer service to all guests
• Focus on engaging all guests, inclusive of actively selling memberships in person, over the phone,

via text or via email and explaining all opportunities, class packages, retail and other product

offering

• Complete lead calls each shift at the direction of Studio Manager
• Helping with retail part of the business: selling, organizing, maximizing studio space
• Work as a cohesive team with all members of the studio staff, resolve any conflicts that come up

directly and swiftly

• Willingness to flex in all areas with the goal of creating a best-in-class experience for all Pvolve

Members

• Ensure the studio and overall facility always remains immaculate. Activities can include cleaning

bathrooms, studios, retail display, equipment, doing laundry and towel folding

• Additional cleaning duties may include vacuuming, mopping, dusting, and sweeping as needed.
• Quickly and efficiently facilitate class check-in
• Assist Studio Manager in general day-to-day operations of the studio and provide timely feedback

on all studio issues

• Actively suggest retail merchandise that matches the guest's needs as well as processing retail

purchases

• Resolve guest's concerns with the highest level of customer service
• Maintain product knowledge; provide proper usage of equipment and give suggestions based on

clients’ goals

• Mandatory attendance to all staff meetings. If cannot attend, must follow up with Studio Manager to receive all information.
• Assist with Corporate team initiatives that interact with the Studio and require additional hands-on deck
• Always remain open to feedback and implementing that feedback in a timely manner
• Reply to all emails in a timely manner
• Willingness to perform all other duties as assigned by Studio Manager and any projects as needed.
• Remain positive in the studio and create an environment that is inviting and ideal for guests.

Requirements:

• Minimum 2-year retail or customer service experience
• Ability to commit to at least three shifts in a week, including one weekend shift
• Superior communication and customer service skills
• Friendly and professional phone etiquette
• Initiate tasks and perform duties with confidence and without direction
• Ability to multi-task and prioritize in a fast-paced environment
• Great organizational skills and attention to detail
• Passion for fitness, wellness and the P.volve brand
• Ability to work a flexible schedule including early morning hours, evenings, weekends and Holidays.

Note - all coordinators are required to work on either New Year’s Eve or Christmas Eve. You will receive time-and-a-half for your holiday shift.

The studio will be open every day except Chr