Sales Associate

josephjacobjewelers; Scranton (Lackawanna County); On-site; USD 30,000 - 45,000; Full time

Job summary

josephjacobjewelers in Scranton is seeking a competitive store sales associate to help customers identify and purchase desired products. Responsibilities include excellent customer service and maintaining store conditions.

The ideal candidate will have at least 3 years of jewelry sales experience and a commitment to excellence in customer service. Flexibility in work hours, including weekends and holidays, is essential for this role.

Qualifications

• 3+ years in jewelry sales experience required.
• Proven working experience in retail sales.
• Solid communication and interpersonal skills necessary.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Manage point-of-sale processes and take payments.
• Actively involve in the receiving of new shipments.

Skills

Jewelry sales experience

Retail sales experience

Sales principles understanding

Proficiency in English

Strong communication skills

Customer service focus

Basic administration skills

High school degree

Friendly personality

Education

High school degree

Job description

We are looking for a competitive store sales associate to help customers identify and purchase the products they desire. Duties include selling, restocking and merchandising. The goal is to provide high-quality customer service and increase the company’s growth and revenue through sales maximization.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involve in the receiving of new shipments
• Keep up to date with product informationAccurately describe product features and benefits
• Follow all company's policies and procedures
• Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance
• Operate point of sale (POS) and take payment or obtain credit authorization
• Provide estimates for jewelry and watch repairs
• Perform business opening and closing procedures as outlined in Policy and Procedures Guide
• Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows
• Complete case counts
• Maintain safety and security of location by following all Loss Prevention and Security policy and procedures
• Maintain flexibility to work any shift, including weekends, holidays and overtime
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

• 3+ years in jewelry sales experience
• Proven working experience in retail sales
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Track record of over‑achieving sales quota
• Solid communication and interpersonal skills
• Customer service focus
• Friendly, helpful, confident and engaging personality
• Basic administration skills
• High school degree
• Commitment to excellence, with a passion for jewelry with a desire to succeed
• Compensation based on experience.