Sales Associate

Building Material Distributors, Inc.; Santa Fe (NM); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Paid time off

Professional development opportunities

Job summary

Building Material Distributors, Inc. is seeking a dedicated Inside Sales Representative to join their team in Santa Fe. This position focuses on providing exceptional customer service and selling appliances to various customer segments including homeowners and builders.

Candidates must possess strong communication skills, a customer-first mindset, and the ability to maintain a welcoming showroom environment. Bilingual candidates are preferred, and the role offers opportunities for professional development and a positive work culture.

Qualifications

• 2+ years of experience in retail or sales position preferred.
• Bilingual skills are preferred.
• Proficient in basic Microsoft Office applications.

Responsibilities

• Sell appliances to customers and achieve sales goals.
• Deliver exceptional customer service in person and via phone/email.
• Maintain showroom organization and support order processing.

Skills

Customer-focused sales

Communication skills

Organizational skills

Product knowledge

Relationship-building

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Windows

Salesforce

Job description

Join Our Team as an Inside Sales Representative!

(Bilingual Preferred)

Are you ready to drive your career forward? Builders Source Inc., an employee-owned high end appliance distributor in Santa Fe, is in search of a dedicated individual like you to become a vital part of our exceptional team. This is not just a job; it's an opportunity to be the face of our company and provide outstanding customer service while you drive success!

What we offer:

At Builders Source Appliance Gallery Santa Fe, you’ll find more than a job — you’ll find a career in a beautiful showroom environment where people, service, and design come together. We offer a positive, engaging, employee-owned culture that values your contributions and supports your growth. Our team members enjoy professional development opportunities, paid time off, medical, dental, and vision coverage, FSA and EAP benefits, long-term disability, company-paid life insurance, a 401(k) with company match, and an Employee Stock Ownership Plan (ESOP) so you can share in the company’s long-term success. You’ll also appreciate free off-street parking, nearby dining options, and the opportunity to work in an inspiring Santa Fe showroom.

Who we are:

Builders Source Appliance Gallery Santa Fe is part of Building Material Distributors (BMD), a nationwide building solutions company driven by the purpose of building for life’s moments. Our showroom offers a premium selection of appliances, decorative plumbing, and hardware, helping homeowners, builders, designers, and remodelers bring their visions to life. We’re proud to create an exceptional experience for our customers — and an equally rewarding one for our employees. If you’re looking to join a company where ownership, service, and style come together, Builders Source Appliance Gallery Santa Fe is a place to build your future.

What you'll do:

The Inside Sales Associate sells appliances to BSI, Inc. customers – homeowners, builders, and multi‑family developers – across apartment replacement, retail, and builder segments of the business and supports the business by achieving gross‑margin sales goals. This position is customer‑facing and showroom‑based, requiring strong product knowledge, professionalism, responsiveness, and follow‑through. The Inside Sales Associate is expected to deliver exceptional customer experience in person, by phone, and through written communication, maintain strong working knowledge of product lines, pricing, availability, delivery, and installation practices; and help ensure the showroom is welcoming, organized, and sales‑ready. This role also requires effective coordination with customers, outside sales, warehouse, delivery, and other internal teams to support accurate order processing and successful project completion. The Inside Sales Associate will be available in office on the showroom floor from open to close.

What we are looking for:

(Bilingual Preferred)

We’re looking for a driven, customer‑focused sales professional who thrives in a showroom environment and is passionate about helping customers find the right appliance solutions for their homes and projects. In this role, you will combine product expertise, relationship‑building, and a high level of service to create an exceptional customer experience from first conversation through final delivery.

The ideal candidate is motivated to meet and exceed sales goals, confident in guiding customers through product selections, and skilled at identifying needs, recommending solutions, and closing sales. You enjoy educating customers on product features and benefits, explaining specifications and service expectations, and ensuring they feel informed and supported throughout the buying process.

You should be comfortable assisting customers in person, over the phone, and through email while delivering professional, responsive service at every touchpoint. Strong organizational skills are important, as this role involves preparing quotes, entering sales orders accurately, maintaining customer records, and proactively following orders from sale to delivery and resolution.

We’re also looking for someone who values teamwork and collaboration. This position works closely with warehouse, delivery, installation, and other internal teams to ensure a smooth customer experience and successful order completion. A proactive approach to generating new business through showroom traffic, inbound leads, outbound outreach, referrals, and relationship development is also key to success.

To excel in this role, you’ll need to maintain strong product knowledge across appliances and related services, including specifications, pricing, lead times, delivery, and installation practices. You’ll also help maintain a clean, organized, and sales‑ready showroom environment and be available on the showroom floor as scheduled to support customers and daily operations.

Above all, we’re looking for someone who brings professionalism, energy, attention to detail, and a genuine commitment to customer satisfaction.

What you'll Bring:

• A strong ability to sell and consistently work toward meeting or exceeding sales and gross‑margin goals
• A customer‑first mindset with excellent communication and follow‑through
• Confidence in assessing customer needs, recommending solutions, and closing sales
• The ability to explain product features, benefits, specifications, and care requirements clearly and effectively
• Strong organizational and administrative skills, including quote preparation, order entry, and record accuracy
• A collaborative approach and the ability to work cross‑functionally with multiple teams
• Initiative in developing new sales opportunities and nurturing customer relationships
• A commitment to maintaining a polished, welcoming, and sales‑ready showroom
• The flexibility to support showroom coverage and take on additional responsibilities as needed

Education and Work Experience:

• Bilingual Preferred
• High school diploma/GED required. Bachelor’s degree preferred.
• Two years’ experience in an outbound call center, retail, or a related sales position in appliance wholesale distribution or transferal industry experience such as home improvement, building products, or other similar industries.
• Maintain a valid driver’s license and a satisfactory driving record.
• Proficient in Microsoft Windows: Outlook, SharePoint, basic Word and Excel, internet usage; mobile devices. Familiar with Enterprise Resource Planning and Salesforce.
• Proven work history of being dependable, building customer relationships, and achieving sales goals

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.