Sales Associate

Brobston Group; San Francisco (CA); On-site; USD 52,000 - 88,000; Full time

Job summary

Cartier Ambassador in San Francisco role focusing on achieving sales targets and delivering exceptional client experiences. You will build relationships using CRM, participate in events, and support daily boutique operations to uphold Maison values.

Ideal candidates have 2–5 years in luxury retail or related fields, with knowledge of timepieces and strong communication, service, and organizational skills. Weekend hours and travel for training/events are required.

Qualifications

• 2 to 5 years of experience in luxury retail, service, or hospitality.
• General knowledge of timepiece movements; computer and internet proficiency and MS Office experience required.
• Strong interpersonal, communication, customer service, and organizational skills.
• Must be available to work retail hours, including weekends, and travel for training and client events.
• College degree preferred; SAP knowledge and additional language skills are a plus.

Responsibilities

• Meet or exceed sales targets while providing outstanding customer service and product knowledge.
• Build and maintain client relationships through CRM tools, follow-up, events, and networking.
• Resolve client concerns and support after-sales clients in accordance with Maison values.
• Follow security and operational procedures and assist with boutique setup, merchandising, inventory, and special projects.
• Stay current on industry news and competitors.

Skills

Interpersonal skills

Communication

Customer service

Organizational skills

Education

College degree preferred

Tools

MS Office

SAP

Job description

Summary

As a Cartier Ambassador, the Sales Associate achieves sales targets, develops client relationships, and delivers an exceptional experience at every touch point. The role also supports daily boutique operations and upholds Maison values.

Responsibilities

• Meet or exceed sales targets while providing outstanding customer service and product knowledge.
• Build and maintain client relationships through CRM tools, follow-up, events, and networking.
• Resolve client concerns and support after-sales clients in accordance with Maison values.
• Follow security and operational procedures and assist with boutique setup, merchandising, inventory, and special projects.
• Stay current on industry news and competitors.

Requirements

• 2 to 5 years of experience in luxury retail, service, or hospitality.
• General knowledge of timepiece movements; computer and internet proficiency and MS Office experience required.
• Strong interpersonal, communication, customer service, and organizational skills.
• Must be available to work retail hours, including weekends, and travel for training and client events.
• College degree preferred; SAP knowledge and additional language skills are a plus.