Sales Associate

UnifyCX; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision insurance

Dental insurance

401K with employer match

Job summary

UnifyCX in San Antonio, TX is seeking a Sales Associate to join our growing team. You’ll promote Personal Lines growth through direct contact with prospects to sell policies over the phone, handling inbound and outbound calls while upholding our service standards.

The program includes orientation, classroom training, and production training with schedules from 7 am to 7 pm, Monday through Friday, and a production schedule after training.

Qualifications

• Minimum 6 months Insurance experience or 6 months customer service/sales experience, preferably in a professional or call-center environment.
• Ability to demonstrate internet-based, multi-screen computer navigation with ease.
• Commitment to Reliability.
• Basic understanding of the Insurance Industry. Understanding of Jewelry / Asset type of insurance is a plus.
• Technical troubleshooting experience preferred but not required.
• Comfortable handling customer support inquiries and customer support complaints.
• Comfortable with utilizing various methods of communication (email, chat, phone).

Responsibilities

• Promotes Personal Lines growth through direct contact with prospects to sell them our personal lines policy over the phone
• Services incoming and outgoing calls and any activities related to those calls, maintaining service levels consistent with the Customer Service Philosophy and company brand standards
• Evaluates new business applications to ensure that all information has been provided from prospective policyholders
• Issues new business policies in response to policyholder requests as needed
• Ability to work extended hours as needed
• Report to work at scheduled time with reliable and predictable attendance

Skills

Insurance experience

Customer service

Sales experience

Communication

Job description

We’re always on the lookout for passionate individuals to help us shape the future of customer experience.

A culture that values collaboration, creativity, and diversity

Whether you’re directly engaging with clients or driving innovation in technology, you’ll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at the core of everything we do. Our team members are empowered to bring their unique skills to the table, contributing to a company that’s leading the way in customer experience solutions.

With a presence across the United States, India, the Philippines, the Dominican Republic, Jamaica, Honduras, and Colombia, UnifyCX offers opportunities to work in dynamic markets around the world. No matter where you're based, you'll be part of a global network dedicated to delivering exceptional customer experiences.

Our Foundation: GlowTouch & Collective Solution

UnifyCX is born from the integration of GlowTouch, a global expert in customer care and technology outsourcing, and the strategic acquisition of Collective Solution, known for its customized service solutions.

Explore Opportunities

Ready to join us? Check out our current openings below.

Location: San Antonio, TX

Remote Status: On-Site

Job Id:4597

# of Openings:1

UnifyCX is growing and we’re looking for a Sales Associate to join our motivated and ambitious team in San Antonio, TX.
UnifyCX is growing and we’re looking for a Sales Associate to join our motivated and ambitious team in San Antonio, TX .
Pay and Perks:

• Base Pay: $20.00 per hour.

Additional Benefits: UnifyCX offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
Hours of Operation: This program is from 7 am to 7 pm Monday through Friday, and schedules will fall between these hours.

1st week schedule (Orientation week): Wednesday to Friday—3 days (9:00 AM–5:30 PM CST)

Classroom Training Hours: Monday to Friday (9:00 AM–5:30 PM CST)
Classroom Training duration: 2 weeks
Production Training Hours: Monday to Friday (9:00 AM–5:30 PM CST)
Production Training duration: 2 to 4 weeks

After training all agents begin their assigned production schedule.
Location:2735 Austin Hwy, San Antonio 78213.
Who are you?

• Minimum 6 months Insurance experience or 6 months customer service/sales experience, preferably in a professional or call-center environment.
• Ability to demonstrate internet-based, multi-screen computer navigation with ease.
• Commitment to Reliability.
• Basic understanding of the Insurance Industry. Understanding of Jewelry / Asset type of insurance is a plus.
• Technical troubleshooting experience preferred but not required.
• Comfortable handling customer support inquiries and customer support complaints.
• Comfortable with utilizing various methods of communication (email, chat, phone).

What Will You Do?

Promotes Personal Lines growth through direct contact with prospects to sell them our personal lines policy over the phone

Services incoming and outgoing calls and any activities related to those calls, maintaining service levels consistent with the Customer Service Philosophy and company brand standards

Evaluates new business applications to ensure that all information has been provided from prospective policyholders\

Issues new business policies in response to policyholder requests as needed

Ability to work extended hours as needed

Report to work at scheduled time with reliable and predictable attendance

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.