Sales Associate

Club Pilates; Rockwall (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Club Pilates is seeking a Sales Representative to support the General Manager in studio sales, schedule introductory classes, and foster member appreciation and retention. The role involves delivering exceptional service across face-to-face, phone, text, and email interactions while promoting the Club Ready software for account inquiries and reporting.

You will conduct tours, engage prospects, and enroll them in memberships, working collaboratively to hit monthly sales goals.

Qualifications

• Confident in generating personal sales.
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
• Ability to excel in a fast-changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.

Responsibilities

• Provide exceptional customer service in all interactions with new and existing members.
• Proficient with Club Ready software to troubleshoot client accounts, attendance and sales reports.
• Conduct studio tours to prospective members to understand needs and close memberships.
• Contact prospects to schedule classes and enroll them in memberships.
• Assist with membership sales and retention activities and events.
• Work with the team to meet monthly sales goals.
• Maintain cleanliness and organization of the studio.
• Ensure forms and materials are stocked and accessible.
• Participate in networking events and studio promotions.

Skills

Sales experience

Customer service

Communication

Interpersonal skills

Teamwork

Education

High School Diploma

Tools

Club Ready

Job description

Position Summary

The Sales Representative supports the General Manager in studio sales, including scheduling new members for Intro classes. This role also helps with customer appreciation, retention, and administrative support.

Responsibilities and Duties

• Exceptional customer service distinguishes our business. In every interaction, whether face-to-face, by phone, text, or email, you should provide outstanding support to both new and existing members.
• Proficient at Club Ready software to troubleshoot client account inquiries, possible sales opportunities, attendance and sales reports, etc.
• Conduct tours of the studio to potential members, while establishing a relationship and learning their needs and wants.
• Contact prospects/leads to schedule Pilates class and enroll them in a membership.
• Perform membership sales and membership appreciation/retention activities and events.
• Working cooperatively to meet individual and studio monthly sales goals.
• Maintain cleanliness and organization of the Pilates Studio.
• Enforce Club Pilates policies and procedures relating to customers.
• Ensure all forms, administrative supplies and studio literature are stocked and visible.
• Participate in networking/community events and studio promotions.
• Maintain a positive, welcoming and friendly atmosphere in the studio.
• You are expected to maintain honesty and integrity in all professional interactions.
• You may be assigned additional duties as needed to support studio operations.

Qualifications / Skills

• Confident in generating personal sales.
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
• Ability to excel in a fast-changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Education and Experience

• High School Diploma or equivalent.
• Retail/service sales or fitness sales experience.

Compensation & Benefits

• This position offers competitive compensation; based on experience & performance.
• Commission paid on personal sales.

THIS APPLICATION FOR EMPLOYMENT IS NOT AN EMPLOYMENT CONTRACT.

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran/military status, race, color, religion, sex/gender, national origin, ancestry, age, disability, genetic information, pregnancy (including childbirth, lactation, and related medical conditions), alienage or citizenship status, sexual orientation, gender identity or expression, or any other category protected by applicable federal, state, or local laws.

The Company offers accommodation for applicants with disabilities during the hiring process, as required by law. To request accommodation for the application or interview, contact the hiring manager.

THIS COMPANY IS AN AT-WILL EMPLOYER WHERE ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE. NOTHING IN THIS APPLICATION OR IN ANY DOCUMENT OR STATEMENT, WRITTEN OR ORAL, SHALL LIMIT THE RIGHT TO TERMINATE EMPLOYMENT AT-WILL. I UNDERSTAND THAT NO COMPANY EMPLOYEE OR REPRESENTATIVE HAS THE AUTHORITY TO ENTER INTO A CONTRACT REGARDING DURATION OF TERMS AND CONDITIONS OF EMPLOYMENT OTHER THAN THE CEO OF THE COMPANY AND THEN ONLY BY MEANS OF A WRITTEN CONTRACT SIGNED BY THE CEO.