Sales Associate

Crate and Barrel; Richmond (VA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Crate and Barrel in Richmond, VA is seeking a Sales Associate to engage customers, demonstrate product knowledge, and process payments while upholding brand standards.

You will greet customers, assist with inventory, support store safety, and participate in visual merchandising and teamwork to drive store profitability.

Qualifications

• Customer service experience preferred.
• Retail experience preferred.
• Strong communication and rapport-building skills.
• Ability to learn and apply promotions and store initiatives.

Responsibilities

• Drive sales through engagement of customers, suggestive selling and product knowledge.
• Greet and assist customers, respond to questions, process payments and escalate to management as needed.
• Promote brand through engaging customers in demonstrations and events.
• Maintain and stock product displays and ensure floor readiness for customers.
• Support store safety standards and training, and assist with loss prevention awareness.
• Process all orders and curbside services promptly (ship from store, buy online pickup in store).
• Assist in inventory preparation and stockroom organization.
• Execute visual merchandising standards to engage customers and teammates.

Skills

Interpersonal communication

Customer service

Retail sales

Teamwork

Adaptability

Tools

POS system

AS400

Company email system

Learning Management System

Job description

A day in the life as a Sales Associate...

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Promote the brand by engaging customers in creative activities and demonstrations
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed
• Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates.
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece.
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning.
• Engage in, maintain and support store safety standards and training.
• Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus.

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred