Sales Associate - Kitchen

Crate and Barrel; San Jose, Northern (CA, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Crate and Barrel in San Jose, CA is seeking a Sales Associate to greet customers, share product knowledge, and drive sales by engaging with shoppers and applying suggestive selling techniques.

You will also assist with stock, merchandising, and store safety while promoting promotions and loyalty programs aligned with brand standards.

Qualifications

• Excellent interpersonal skills and ability to build rapport with customers and other associates.
• Customer service experience preferred.
• Retail experience preferred.
• Demonstrates creativity in problem-solving and teamwork.
• Ability to work in a flexible environment and adapt to evolving business needs.
• Follows store safety standards and training requirements.

Responsibilities

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge.
• Greet and assist customers, respond to questions, process payments and involve management as needed.
• Promote promotions, loyalty programs, and brand initiatives to customers.
• Maintain store standards in selling, service, and visual merchandising.
• Support store profitability and operational excellence.
• Engage customers in demonstrations and brand activities to build interest.
• Ensure displays and stock levels are ready for customers to purchase.

Skills

Interpersonal skills

Customer service

Retail experience

Problem-solving

Teamwork

Adaptability

Tools

POS system (AS400)

AS400 system

Job description

A day in the life as a Sales Associate...

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Promote the brand by engaging customers in creative activities and demonstrations
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed
• Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates.
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece.
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning.
• Engage in, maintain and support store safety standards and training.
• Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus.

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred