Sales Associate

Power & Tel; Piperton (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Power & Tel is seeking a sales support professional to quickly learn our CRM/ERP systems (Salesforce, SXe, PowerBI) and assist Account Managers with quotes, orders, and customer inquiries. You will conduct outbound prospecting to generate quality leads, forecast activity, and relay product knowledge to customers to drive opportunities.

Ideal candidates have 1–2 years of sales or customer service experience, with a preference for wholesale distribution exposure.

Qualifications

• 1–2 years of sales or customer service experience.
• Wholesale distribution experience preferred.
• High School Diploma required; college degree preferred.

Responsibilities

• Learn CRM/ERP functions (Salesforce, SXe, PowerBI) to locate customer/product info and enter quotes/orders.
• Assist Account Managers with customer inquiries and provide quotes or information.
• Conduct outbound prospecting to develop leads and opportunities for a specified region.
• Forecast and track leads, activities, and meetings using Salesforce CRM.
• Convey product knowledge and align with company messaging when engaging prospects.
• Consult with prospects to identify business challenges and allocate opportunities to sales channels.
• Assist Territory Account Manager in recapturing lost customers.
• Maintain customer files and update quotes, plans, and issues in the system.
• Enter quotes and orders while talking with customers on the phone.
• Inform DSMs of pending quotations, bids, and sales opportunities.
• Set GP% for bids and manage returns, communications, and backorders.
• Coordinate with Purchasing on stock levels and pricing discrepancies.
• Set up initial/follow-up calls for high-quality opportunities from campaigns and partners.

Skills

Attentive to Detail

Clear Phone Voice

Communication Skills

Customer/Employee Relations

Diplomacy in Difficult Situations

Flexible to Change

General Computer Skills

Mathematical Skills

Microsoft Excel

Microsoft Word

Motivation Skills

Problem-Solving Skills

Strong Negotiation Skills

Strong Organization Skills

Strong Selling Skills

Typing Skills

Education

High School Diploma; college degree preferred

Tools

Salesforce

SXe

PowerBI

Job description

Key Responsibilities

• Learning the functionality of company CRM and ERP systems (Salesforce, SXe, PowerBI) to properly locate important customer information, product information, and execute quote and order entry.
• Assisting Account Managers with Customer Inquiries through the Power & Tel website and provide quotes or information to the customer as needed.
• Conduct outbound call engagements (prospecting) and develop quality leads/opportunities to pass to the appropriate Account Manager within a specified region.
• Accurately forecast and track leads & activities (calls, emails, meetings) using Salesforce CRM
• Convey product knowledge to potential customers/prospects, adhering to company messaging and positioning.
• Consult with prospects to uncover how Power & Telephone Supply can solve their business challenges, then work with customers to define opportunities and allocate to other sales channels.
• Assist Territory Account Manager in recapturing “Lost Customers” that have not purchased from Power & Tel
• Maintains customer files (current quotes, correspondence, plans, problems, etc. and updates customer information in the computer system.
• Enters quotes and orders into the computer system while on the phone with the customer.
• Assists in advising District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
• Establishes GP% to be used in bids, processes Return Authorizations, sends out correspondence & literature, and works back-order reports.
• Maintains close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies).

Key Responsibilities

• Learning the functionality of company CRM and ERP systems (Salesforce, SXe, PowerBI) to properly locate important customer information, product information, and execute quote and order entry.
• Assisting Account Managers with Customer Inquiries through the Power & Tel website and provide quotes or information to the customer as needed.
• Conduct outbound call engagements (prospecting) and develop quality leads/opportunities to pass to the appropriate Account Manager within a specified region.
• Accurately forecast and track leads & activities (calls, emails, meetings) using Salesforce CRM
• Convey product knowledge to potential customers/prospects, adhering to company messaging and positioning.
• Consult with prospects to uncover how Power & Telephone Supply can solve their business challenges, then work with customers to define opportunities and allocate to other sales channels.
• Assist Territory Account Manager in recapturing “Lost Customers” that have not purchased from Power & Tel
• Maintains customer files (current quotes, correspondence, plans, problems, etc. and updates customer information in the computer system.
• Enters quotes and orders into the computer system while on the phone with the customer.
• Assists in advising District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
• Establishes GP% to be used in bids, processes Return Authorizations, sends out correspondence & literature, and works back-order reports.
• Maintains close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies).

The additional Key Responsibilities below apply to Account Managers assigned to Power & Tel:

• Set up initial and follow up calls on high-quality sales opportunities including leads from P&T marketing campaigns, distribution partners, tradeshows and conferences
• Serve as back up to Account Managers that are on vacation within a specific territory.
• Quickly and confidently qualify leads with customer service
• Department cross-training & self-development, focusing on the skills and/or attributes that will make you successful in your core role and get you set for future success and advancement
• Maintain the integrity of the ERP/CRM systems by updating or deleting obsolete customer information and notes when necessary
• Other duties as assigned

Skills Needed

• Attentive to Detail
• Clear Phone Voice
• Communication Skills
• Customer/Employee Relations Skills
• Diplomacy in Difficult Situations
• Flexible to Change
• General Computer Skills
• Mathematical Skills
• Microsoft Excel
• Microsoft Word
• Motivation Skills
• Problem-Solving Skills
• Strong Negotiation Skills
• Strong Organization Skills
• Strong Selling Skills
• Typing Skills

Minimum Educational Requirements

High School Diploma. A college degree is preferred, but is not required.

Experience Required

The successful candidate will have 1 to 2 years previous sales or Customer Service experience. Wholesale distribution experience is preferred, but is not required.

Note

The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.

The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.