Sales Associate

Thornton Automotive Dover; Pennsylvania; On-site; USD 32,000 - 52,000; Full time

Job summary

Thornton Automotive Dover in Dillsburg, PA seeks a full-time Sales Associate to greet customers, assess needs and guide vehicle selection. You will present features, pricing, financing and warranty options while maintaining accurate dealer records.

Responsibilities include conducting product demonstrations, preparing quotes, following up with customers, and collaborating with the team to achieve sales goals. On-site role with opportunities for growth and advancement.

Qualifications

• Strong customer service and interpersonal skills.
• Sales and negotiation skills to identify needs and close ethically.
• Basic computer and admin skills; comfortable with POS/CRM.
• Organizational and time-management abilities.
• On-site in Dillsburg, PA; evenings/weekends as needed.
• Valid driver’s license.

Responsibilities

• Greet and assist customers through vehicle selection.
• Explain features, pricing, and financing options.
• Prepare sales quotes and assist with warranties.
• Maintain accurate records in dealership systems.
• Meet individual and store sales goals.

Skills

Customer service

Sales & negotiation

Interpersonal communication

Time management

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Job description

Company Description Thornton Automotive Dover is a retail automotive company headquartered at 3885 Carlisle Road in Dover, Pennsylvania. The organization serves customers in the broader central Pennsylvania region, offering a range of vehicles and related services. Team members work in a customer-focused environment where building long-term relationships and delivering reliable service are priorities. The company values professionalism, integrity, and a strong commitment to customer satisfaction, providing opportunities for growth within the automotive sales field.

Role Description The Sales Associate is a full-time, on-site role based in Dillsburg, PA. This role is responsible for greeting and assisting customers, understanding their needs, and guiding them through the vehicle selection and purchase process. Day-to-day tasks include conducting product demonstrations, explaining features and pricing, preparing sales quotes, and supporting customers with financing and warranty options under company guidelines. The Sales Associate will manage follow-up communications, maintain accurate records in the dealership’s systems, and collaborate with team members to meet individual and store sales goals. The role also involves staying current on inventory, promotions, and basic automotive product knowledge to provide clear, trustworthy information to customers.

Qualifications

• Candidates should possess strong customer service and interpersonal skills, with the ability to build rapport and communicate clearly with a diverse range of customers.
• Candidates should possess sales and negotiation skills, including the ability to identify customer needs, present solutions, and close sales ethically and effectively.
• Candidates should possess basic computer and administrative skills, including comfort with point-of-sale or CRM systems and accurate documentation of customer interactions.
• Candidates should possess organizational and time-management skills to handle multiple customers, follow-up activities, and sales processes throughout the day.
• High school diploma or equivalent; prior retail or automotive sales experience is preferred but not required.
• Ability to work on-site in Dillsburg, PA, including evenings and weekends as needed.
• Willingness to learn automotive products, financing options, and dealership procedures, and to participate in ongoing training.
• Valid driver’s license with a driving record that meets company standards.