Sales Associate

EXPRESS; Ontario (CA); On-site; CAD 22,730 - 30,444; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

EXPRESS in Ontario Mills is seeking a retail associate to maintain a clean sales environment and deliver excellent customer service. Responsibilities include assisting with product launches, processing transactions efficiently, and driving participation in loyalty programs. Candidates should have a high school education, up to 2 years of experience, and be proficient with technology. The position offers a competitive hourly pay range of $16.50 – $22.10 and various benefits including medical coverage, 401(k), and paid time off.

Qualifications

• 0-2 years of relevant job experience; minimum 6 months.
• Availability meets defined criteria, including nights and weekends.
• Physical requirements met.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Assist with product launch changes according to company SOP.
• Process transactions quickly and accurately.

Skills

Customer service skills

Strong verbal communication skills

Retail experience

Collaborative skills

Education

High School or equivalent

Tools

iPad

Registers

Job description

Job Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident and effortless style. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model.

Location: Ontario Mills

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Resolve or escalating customer service issues, communicating outcomes to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Perform other essential functions as directed by supervisor.

Required Experience & Qualifications

• Education: High School or equivalent.
• Experience: 0-2 years of relevant job experience; minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Availability meets defined criteria, including nights, weekends, and non‑business hours.
• Physical requirements met.

Critical Skills & Attributes

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills.
• Collaborative skills and ability to work well within a team.

Benefits & Compensation

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave.

For part‑time associates, benefits and compensation may differ and are subject to a separate program assessing insurance and incentive plans.

Pay Range

$16.50 – $22.10 per hour

Equal Opportunity Statement

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any terms of employment on the basis of any federal, state, or local protected characteristic. PHOENIX only hires individuals authorized for employment in the United States.

PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply, please contact 1‑800‑964‑9793.