Sales Associate

Jobtailor; Oak Brook (IL); On-site; USD 16,531 - 23,419; Full time

Job summary

Urban Outfitters is seeking retail staff who can act as brand ambassadors, sharing product knowledge and personal style with customers. You will use store technology to stay informed about promotions and priorities while delivering a positive guest experience.

Ideal candidates have a strong passion for fashion, experience in customer service, and a collaborative mindset to support a busy store environment. Flexible availability for nights, weekends, and holidays is expected.

Qualifications

• Brand passion aligned with Urban Outfitters values.
• Experience in customer service.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Act as a brand representative reflecting company values.
• Initiate conversations, share advice and product knowledge to interact with the customer.
• Utilize technology to stay informed on priorities and promotions in-store and online.
• Contribute to the store by being positive, respectful, and helpful to others.
• Collaborate with peers and leadership, sharing ideas and supporting the needs of the team.
• Maintain Urban Outfitters’ visual and operational standards while keeping the focus on the customer.

Skills

Brand passion

Customer service

Team player

Flexible hours

Job description

• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
• Utilizes technology to be well-informed on company priorities and promotions in-store and online
• Contributes to the store by being positive, respectful, and helpful to others
• Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
• Maintains Urban Outfitters’ visual and operational standards while keeping the focus on the customer

Requirements

• Passion for UO brand
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Soft Skills

• Positive Attitude
• Respectfulness
• Helpfulness
• Communication Skills