Sales Associate

Messika; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Messika is seeking a Sales Associate for a permanent position at our Hudson Yards Boutique in New York. You will act as a brand ambassador, delivering exceptional service while exceeding monthly sales targets.

Required are at least 3 years in retail, strong client relationship skills, fluency in English, and familiarity with ERP systems. The role emphasizes luxury jewelry knowledge, teamwork, and the ability to engage high-end clientele.

Qualifications

• Minimum 3 years of retail experience, preferably luxury.
• Strong customer service skills and a proactive sales mindset.
• Fluent English; additional languages a plus.

Responsibilities

• Provide exceptional customer service by greeting, listening, and assisting clients.
• Present the Messika brand and products in line with its image.
• Suggest jewelry based on the client’s personal style and needs.
• Convey Messika’s history and spirit in every interaction.
• Maintain inventory accuracy and ensure organized displays.
• Handle client post-sales, exchanges and repairs as needed.
• Operate the sales system and update the client database.
• Proactively reach out to new clients and build relationships.

Skills

Customer service

Sales driven

English fluency

Retail experience

Tools

ERP systems

Job description

Messika is looking for a Sales Associate on a permanent contract. The position is located in our Hudson Yards Boutique location.

ABOUT THE MAISON

Messika is a Parisian Haute Joaillerie Maison founded in 2005 by Artistic Director Valérie Messika that rewrites the codes of modern jewelry, setting diamonds free in motion. Since the 1970s, Valérie Messika has made the world of diamonds her own, shaping instinctive expertise and a contemporary vision.Behind the iconic Move collection and signature High Jewelry creations, the

Maison stands as a singular voice in international luxury.

THE ROLE

Reporting to the Boutique Manager, your role will be to act as a Messika brand ambassador, consistently exceeding client expectations, and achieving their individual monthly sales targets. His or Her passion and entrepreneurial spirit is conveyed in every conversation and imperative for the success of this important role

Your main responsibilities will include :

• Provide exceptional customer service by greeting, listening, and assisting clients by exceeding their expectations and demonstrating excellent knowledge of jewelry product and styling
• Present the Messika brand in accordance with the brand’simage
• Suggesting jewelry based on the client’s personal style andneeds
• Conveying Messika jewelry by staying true to the Maison’s history and spirit
• Being attentive to the customer’s expectation and acting accordingly
• Proactive with client outreach and demonstrating strong client follow-up skills
• Ensuring that the client’s deliveries are prepared and organized
• Receiving and monitoring of client product exchanges and repairs
• Operating the sales system by updating and monitoring sales recording and client database
• Understanding that being a Messika ambassador means conveying the brand’s spirit even outside of the boutique, by always looking for opportunities to bring in new clientele

Additional responsibilities :

• Physically and attentively managing the boutique’s inventory, product replenishment, and storage
• Responsible for producing an effective quality control
• Handling credit, cash, and tax reduction; always ensuring proper identification is requested of the client
• Offering the client meticulous and sophisticated packaging
• Ensuring the boutique is always presentable and welcoming, helping with the boutique’s maintenance

PROFILE

• You have at least 3 years years of experience in Retail, ideally gained within the fine jewelry or luxury industry.
• You have a proactive mindset, positive energy, strong people skills, commercial mindset, a genuine passion for continuous learning, and enthusiasm for working in a customer-focused sales environment while representing the brand.
• You are comfortable working with IT tools and ERP systems and are fluent in English. Additional language skills area plus.
• At Messika, we are committed to promoting diversity and valuing the unique backgrounds, perspectives, and talents of our employees. We believe that diversity drives innovation and collectivesuccess.
• All our positions are open to candidates with disabilities.