Sales Associate

Studs; New York (NY); On-site; USD 44,000 - 56,000; Full time

Job summary

Join a leading ear piercing and earring brand as a Sales Associate in New York. You will play a key role in delivering a memorable experience in a fun environment, engage customers with product knowledge, and support studio operations. This full-time position comes with competitive pay and benefits, focusing on customer service excellence in a collaborative team culture.

Benefits

30 hours of accrued Sick Time

401k

Exclusive employee piercing and jewelry discounts

Learning and development opportunities

Qualifications

• Prior retail or customer-facing experience preferred.
• Comfortable standing for extended periods (up to 8+ hours).
• Able to handle chemicals safely.

Responsibilities

• Deliver an exceptional customer experience on the floor.
• Educate customers about the Studs experience and products.
• Maintain operational accuracy in appointments and inventory.

Skills

Customer experience

Sales skills

Communication

Teamwork

Job description

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Join to apply for the Sales Associate role at Studs

Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Location: New York, NY | Reports to: Studio Manager

Hourly Rate: $21/hour

The Sales Associate plays a vital role in delivering a welcoming and memorable experience for every Studs customer. As the first point of contact, you'll bring energy, product knowledge, and service excellence to every interaction — helping customers feel confident, informed, and excited about their time in the Studio.

This is a hands-on, customer-facing role ideal for someone who thrives in a fast-paced environment, loves working with people, and is excited to grow their retail and service skills. You'll contribute to team goals, support operational tasks, and help create a Studio environment that reflects our brand and values.

Key Responsibilities:

Sales & Studio Support

• Contributes to sales and service goals by delivering an exceptional customer experience on the floor
• Welcomes and educates customers about the Studs experience, products, and piercing services
• Serves as a brand ambassador and Earscaper through personalized, one-on-one styling and service
  
  

Studio Operations

• Maintains accuracy and flow across key operational areas including appointments, POS, and inventory restocks
• Follows Studio protocols and uses judgment to escalate issues or customer concerns as needed
• Supports upkeep of the Studio environment in line with visual and brand standards
  
  

Team Culture & Values

• Follows company policies and procedures and asks for help when unsure
• Treats teammates and customers with professionalism, consistency, and care
• Brings a positive attitude and contributes to a respectful, feedback-rich Studio environment
• Open to feedback and eager to grow through collaboration and support
  
  

Requirements:

• Prior retail or customer-facing experience preferred but not required
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all safety protocols
• Brings energy, curiosity, and a willingness to learn in a fast-paced team environment
• Receives feedback openly and contributes to a supportive, inclusive team culture
  
  

Benefits & Perks

• 30 hours of accrued Sick Time
• 401k
• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
• Learning and development opportunities to support development and foster an inclusive culture
  
  

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please e-mail [e-mail].

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Click here for the Studs Privacy Notice for California Applicants.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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