Sales Associate

Casa de Montecristo; Mooresville (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Casa de Montecristo is seeking a Sales Associate to cultivate guest relationships and deliver operational excellence within our cigar lounge and humidor. You will serve as a brand ambassador, promote product features, and work to exceed sales and KPI goals as part of a collaborative team.

You must be capable of working a flexible schedule including nights, weekends, and holidays, with a passion for cigars and exceptional interpersonal skills to ensure a world-class guest experience and adherence

Qualifications

• Experience in retail, hospitality or service-centric environments.
• Ability to work a flexible schedule (nights, weekends, holidays).
• Strong communication and interpersonal skills.
• Desire to deliver world-class guest experiences with brand integrity.

Responsibilities

• Provide world-class guest experience in humidor and lounges with strong selling skills.
• Build relationships with customers and communicate product features and promotions.
• Drive results and exceed sales and KPI goals as part of a team.
• Develop strong knowledge of Casa de Montecristo products.
• Assist in store operations and execute corporate initiatives efficiently.
• Follow SOPs and local regulations; maintain brand image and clean environment.
• Other duties as assigned.
• POS and/or computer skills needed.
• Cigar knowledge is a plus.

Skills

Guest service excellence

Retail sales

Interpersonal skills

Team player

Flexibility

Emotional intelligence

Tools

POS systems

Computer skills

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned
• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work-ethic
• Passionate and persistent about a delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Work Environment/Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.