Sales Associate

Mor-Furniture-a78ca54; Lacey (WA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical-Dental-Vision

401K

Pet insurance

Employee purchase program

Employee referral bonus

Paid vacation and holidays

Recognition programs and events

Competitive pay

Growth opportunities

Co-workers support

Job summary

Mor Furniture is seeking a Sales Associate/Showroom role to deliver friendly, solution-oriented service by understanding customer needs and guiding them through furniture products, financing and design options. You will greet guests professionally, explore features and value options, and ensure a great end-to-end experience.

Responsibilities include demonstrating furniture features, maintaining displays, processing orders, and achieving sales goals while supporting the team.

Qualifications

• Ability to read, analyze and interpret documents; respond to inquiries and complaints; present information clearly.
• Proficiency with word processing, spreadsheets and databases.
• Ability to identify and resolve problems in a timely manner; analyze information and propose solutions.
• Ability to develop project plans, coordinate projects, and manage progress to deadlines and budgets.
• Demonstrates passion, optimism and the ability to inspire peers and subordinates.
• Develops strategies to achieve organizational goals and adapt to changing conditions.
• Observe safety and security procedures and act appropriately to ensure safety.

Responsibilities

• Learn customer needs and demonstrate furniture features and functions.
• Guide customers through product options and value tiers for confident decisions.
• Process sales orders accurately, including financing and related paperwork.
• Maintain showroom displays and keep floor models clean and presentation-ready.
• Set and work toward personal and team sales goals.
• Coach and support team members in delivering excellent customer service.
• Perform additional duties to support the showroom and team.

Skills

Communication

Technical skills

Problem solving

Project Management

Visionary Leadership

Strategic Thinking

Safety and Security skills

Job description

HRS. WORKED PER DAY: 8+

HRS. WORKED PER WEEK: 40+

WEEKEND & HOLIDAYS REQUIRED

ROLE PURPOSE:

At Mor Furniture, our Sales Associates and Showroom Managers create welcoming, comfortable experiences that help customers feel confident in their purchase decisions. This role is responsible for delivering friendly, solution-oriented service by understanding each customer's needs and guiding them through products, financing, and design options to bring their space together.

Team members in this role are knowledgeable about our products and take pride in helping customers explore features, styles, and value options - from good to better to best. You'll greet each guest with professionalism, ask thoughtful questions, recommend solutions, and follow through to ensure a great experience from start to finish.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Learn customer needs and demonstrate furniture features, including how products function and fit into their home
• Guide customers through product options and value tiers to help them make confident decisions
• Process sales orders accurately, including financing and related paperwork
• Maintain showroom displays and ensure floor models are clean, organized, and presentation-ready
• Set and work toward personal and team sales goals
• Coach and support team members in delivering excellent customer service
• Perform additional duties as assigned to support the showroom and the team

The Benefits:

• Medical-Dental-Vision
• 401K
• Pet insurance
• Ridiculously awesome employee purchase program
• Employee referral bonus
• Paid vacation and holidays
• Exciting employee recognition programs and appreciation events
• Competitive pay
• Endless opportunities for growth
• Awesome and supportive co-workers

Requirements

MINIMUM QUALIFICATIONS: (The following qualifications can be acquired and demonstrated through experience, education and/or vocational training as noted or as appropriate.)

1. Communication: Ability to read, analyze and interpret documents; ability to respond to inquiries of complaints from customers /employees, ability to effectively present information to top management, middle management or employees. Ability to speak clearly and persuasively in positive or negative situations. Ability to write clearly and informatively; edit work for English structure usage.
2. Technical skills: Ability to work with word processing, spreadsheet and database software applications.
3. Problem solving: Ability to identify and resolve problems in a timely manner; gathers and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.
4. Project Management: Ability to develop project plans; coordinates projects; communicate changes and progress; complete projects on time and budget; manage project team activities.
5. Visionary Leadership: Ability to display passion and optimism; inspire respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
6. Strategic Thinking: Ability to develop strategies to achieve organizational goals; understand organization's strengths & weaknesses; adapt strategy to changing conditions.
7. Safety and Security skills: Ability to observe safety and security procedures; determines appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly.

PHYSICAL AND MENTAL CRITERIA:

Retain and comprehend information in order to: receive and follow instructions, read, interpret, compare and analyze data: research information in order to resolve problems; identify issues requiring further attention, corrections and/or make recommendations, then take preventive actions; process facts and apply judgments; communicate with others to provide or obtain information. Demonstrate adaptability and flexibility to changing priorities, deadlines, demands and assignments while maintaining cohesive and harmonious working relationships. Establish and maintain collaborative working relationships with others related to learning, problem solving, backup support and fostering team support. Perform repetitive keystrokes to compile and prepare documents, reports and correspondence.

The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of responsibilities, duties and skills. Management retains the discretion to add or change the duties at any time.