Sales Associate

Pencor Services; Jim Thorpe (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn's Peak in Jim Thorpe, PA is seeking a friendly Sales Associate to handle box office sales and Sneak Peak Club orders and reservations. You will assist customers by phone, manage reservations, process ticket sales, and provide exceptional customer service.

The role requires strong communication and Excel proficiency, with the ability to multitask in a fast-paced environment. The position involves weekends and holidays, and candidates should be flexible with shifts and capable of working

Qualifications

• High school diploma or GED required.
• Previous Customer Service experience preferred.
• Experience with TM One Sales is a plus.
• Proficiency using Microsoft Excel.
• Strong communication and organizational skills required.
• Ability to multitask and work flexible hours.

Responsibilities

• Answer incoming calls and assist customers with reservations and ticket purchases.
• Provide accurate information on schedules, pricing, and availability.
• Process reservations and ticket transactions efficiently.
• Deliver outstanding customer service and resolve questions or concerns.
• Maintain accurate records and data entry.

Skills

Customer service

Excel

Communication

Organizational skills

Multitasking

Flexibility

TM One Sales

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Company: Penn's Peak

Shift: Variable to include weekends and holidays

Pencor and its subsidiaries are Equal Opportunity Employers

We are seeking a friendly, organized, and customer-focused individual to join our team as a Sales Associate to handle box office sales and Sneak Peak Club orders and reservations. This position involves assisting customers by phone, managing reservations, processing ticket sales, and providing exceptional customer service. The ideal candidate will enjoy working with people and be comfortable spending a significant portion of the day communicating with customers by telephone.

Responsibilities include:

• Answering incoming calls and assisting customers with reservations and ticket purchases
• Providing accurate information regarding schedules, pricing, and availability
• Processing reservations and ticket transactions efficiently
• Delivering outstanding customer service and resolving customer questions or concerns
• Maintaining accurate records and data entry
• Utilizing Microsoft Excel and other computer programs to organize information and reports
• Working collaboratively with team members to ensure a positive customer experience
• Other duties as needed by manager

Qualifications:

• High school diploma or G.E.D.
• Previous Customer Service experience
• Previous experience with TM One Sales is a plus
• Proficiency using Microsoft Excel
• Strong Communications Skills - Oral and Written
• Excellent Organizational Skills
• Strong attention to detail
• Ability to multitask and work independently
• Ability to work a flexible schedule to meet operation needs

INDLP