Sales Associate

Carters Inc.; Hanover (MD); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Employee discount 30%

Mental health benefits

Tuition assistance

English language learning

Professional development

Job summary

Carter's is seeking a Sales Associate to greet families, introduce baby essentials, and assist with school readiness products. You’ll be the first face of the brand, guiding customers through promotions and loyalty programs while providing outstanding service in a fast-paced environment.

Roles include handling POS transactions, restocking, and ensuring a safe, clean store. Compensation ranges hourly and depends on experience and location, with career development opportunities available.

Qualifications

• Positive, solutions‑oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Welcome customers and explain product features and benefits.
• Resolve issues confidently while handling multiple customers in a busy retail environment.
• Assist with omnichannel shopping to ensure a positive experience.
• Process point‑of‑sale transactions.
• Complete floor replenishment and shipments as needed.
• Explain promotions and the loyalty program to customers.
• Maintain a safe, clean store to minimize loss.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Job description

Job Overview

As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our baby essentials, help them prep for their first day of school, and support them at every stage of their parenting journey.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
• Confidently and proactively resolve customer issues while managing multiple customers in a busy retail environment.
• Assist with omnichannel needs to ensure a positive shopping experience.
• Execute and expedite point‑of‑sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Articulate current promotional events and the brand loyalty program, including credit, to customers.
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Qualifications

• A positive, solutions‑oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks simultaneously.

Physical Requirements & Availability

• Lift up to 40 pounds with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods; climb up and down a ladder.
• Provide availability that may include days, nights, weekends, and holidays as scheduled.

Benefits

Work with flexible schedules that fit your life, receive mental health benefits, a 30% discount on our brands, referral bonuses, and more. Our Advance You Program helps you earn a GED or bachelor’s degree tuition‑free or learn English as a second language. We offer professional and personal development programs to help shape your career.

Compensation for this position ranges from $15.00 to $17.00 per hour based on experience and location.

Carter’s is an Equal Opportunity and affirmative action employer (Minority/Female/Disability/Veteran). Carter’s does not use AI to make any decision in our hiring process.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.