Sales Associate

La-Z-Boy; False Pass (AK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Uncapped commission

Paid training

Job summary

La-Z-Boy is hiring a Sales Associate to join a dynamic team. This role offers uncapped commission, hands-on product knowledge, and exposure to interior design while delivering exceptional customer service in a team-oriented environment.

You’ll guide customers through the buying process, promote the Design program, and help achieve sales goals. Training is provided and the earning potential reflects base pay plus commissions in a retail setting.

Qualifications

• Customer-focused sales experience preferred.
• Ability to guide customers through the buying process.
• Familiarity with interior design concepts is a plus.

Responsibilities

• Drive store sales by selling furniture, accessories and services.
• Promote the Design program and assist the designer to hit goals.
• Follow the established selling process for a positive customer experience.
• Develop sales skills, build rapport, handle objections and close sales.
• Support visual merchandising and store upkeep to maintain displays.
• Ensure accurate records and timely follow-up with customers.

Skills

Customer service

Sales skills

Interior design knowledge

Communication

Tools

Podium

On-Point system

Job description

Job Description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

Sales Associate | Uncapped Commission

Join our dynamic team and build a rewarding career where your ambition drives your success. At La-Z-Boy, you'll help customers create beautiful, comfortable spaces while developing valuable sales and interior design knowledge in a supportive, team-oriented environment.

What We Offer:

• Hourly base pay plus UNCAPPED commission on every sale
• Average annual earning potential of $45,000 to $65,000+ after training (base + bonus + commission)
• Paid training: $15/hour for 2 to 6 weeks (base rate varies by location)

As a Sales Associate, you'll deliver exceptional customer service, guide customers through the buying process, build lasting relationships, and recommend products that fit their needs. You'll also gain hands‑on exposure to interior design by collaborating with La‑Z‑Boy Designers while growing your career with an industry‑leading brand.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

Drives Sales

• Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy
• Promote the Design program & assist the Designer to achieve established Design program sales goals
• Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after sale service and continuing contact with all previous and potential customers
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of the features and benefits of existing and new product lines

Design Program

• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines
• Responsible for supporting design related functions in the store

Customer Focus

• Provide the highest level of customer service to all current and future customers
• Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
• Effectively use Podium to ensure customer satisfaction and future follow‑up
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Provide support by being responsive to incoming phone calls and emails
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

People

• Maintain a positive working relationship with all store employees
• Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals
• Help promote and champion a culture of sales and service

Operational Excellence

• Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible for accurately completing daily On‑Point system logs
• Show a sense of urgency, enthusiasm and excitement with the store team and customers
• Maintain adequate knowledge of company standards, product knowledge and inte