Sales Associate

La-Z-Boy Incorporated; Scranton (Lackawanna County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with company match

Paid time off

Job summary

La‑Z‑Boy Incorporated in Scranton is seeking a Sales Associate who will drive store sales through exceptional customer service and knowledge of our selling process, products, and services.

You will develop awareness of interior design, schedule home consultations, and work with the Design program to achieve sales goals, while delivering a positive customer experience and maintaining store standards.

Qualifications

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills for communication, building rapport, and positively influencing others.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and services offered by La‑Z‑Boy.
• Promote the Design program & assist the Designer to achieve established Design program sales goals.
• Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service, and continuing contact with all previous and potential customers.

Skills

Sales experience

Customer service

Communication skills

Negotiation

Time management

Education

Bachelor's degree in Business

Tools

Microsoft Office

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

Job Summary

Join our dynamic team and embark on a rewarding career where your ambition drives your success. You will be responsible for creating sales using exceptional customer service and knowledge of the La‑Z‑Boy selling process, products and services. Strive to build long‑term customer relationships that will increase sales and profitability. You will also develop awareness of interior design through practical experience, observation, and interaction with a La‑Z‑Boy Designer.

Training Pay: $15–$20 per hour for 2–6 weeks (no commissions; base rate varies by location).

Average Annual Earning Potential After Training: $35,000–$55,000+ (inclusive of base, bonus, and commission).

Key Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and services offered by La‑Z‑Boy.
• Promote the Design program & assist the Designer to achieve established Design program sales goals.
• Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service, and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations, as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines.
• Provide the highest level of customer service to all current and future customers and ensure that each La‑Z‑Boy customer has an informative and positive experience.
• Use Podium to ensure customer satisfaction and future follow‑up.
• Make sound business decisions to deliver customer satisfaction and promote team environment.
• Assist with maintenance of the overall visual appearance of the store, including floor and showroom displays, tagging products, maintaining accessory catalogs and design center fabrics, supporting floor moves, and general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Accurately complete daily On‑Point system logs.
• Consistently schedule deliveries with customers and assist with opening and closing of the store.
• Assist train, coach and develop new peers on La‑Z‑Boy product knowledge and selling process/skills.
• Maintain positive working relationships with all store employees.

Minimum Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills for communication, building rapport, and positively influencing others.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work the schedule required by business needs, including evenings, weekends, and holidays.
• Strong attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to pass background and drug screen.

Preferred Requirements

• Bachelor’s degree in Business or a related field.

Supervisory Responsibilities

None.

Physical Demands / Work Environment

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Repetitive hand motions, hearing and listening.
• May require sitting, walking, bending, and stooping.
• Work in standard indoor environments.
• Must pass background and drug screen.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties may change with or without notice.

What You Can Expect

• Training Pay: $15 per hour for 2–6 weeks (no commission).
• Average Annual Earning Potential After Training: $35,000–$55,000+.
• The company will not pay less than state/local minimum wage requirements.

Post-Training Pay

• Base Pay: $11/hour (varies by store location).
• Commission & Bonus: Earn more with uncapped commission on written sales – 3% on Design Sales and 2% on other sales. Quarterly bonus of $1,500 based on meeting defined individual sales goals.

Weekly Hours

40 hours per week.

Benefits for Employees in the US

Medical, Vision, Dental and Basic Life Insurance; 401(k) with company match up to 6%; Paid time off includes 9–11 paid holidays, two weeks’ prorated vacation as a new hire, and personal or state‑mandated sick time.

Travel / Driving Requirements

If this role requires travel or driving, candidates must meet the qualifications in the company’s Driver Management Program.

Equal Opportunity Employer Statement

At La‑Z‑Boy Incorporated, we’re an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work.

Accommodation Statement

If you need a change or adjustment to the application or hiring process due to a disability, you may request a reasonable accommodation by emailing recruiting@la‑z‑boy.com or calling 734-242-1444.

More information can be found at https://learn.bswift.com/la-z-boy.