Sales Associate

St. John Knits; Costa Mesa (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

St. John Knits, located in Bloomingdale's at South Coast Plaza, is seeking a Sales Associate. The role involves achieving sales targets, developing client relationships, and maintaining shop standards. The ideal candidate has 2-5 years of retail experience, preferably in luxury, along with strong clienteling and communication skills. Candidates should be prepared to work varied hours, including weekends, and be able to lift up to 40 pounds. This position offers the opportunity to work in a creative and inspiring environment.

Qualifications

• 2-5 years of retail sales experience, preferably in luxury.
• Exemplary selling and clienteling skills.
• Effective communication in various formats.

Responsibilities

• Achieve monthly sales and KPI goals.
• Develop new clients and maintain relationships.
• Assist with visual merchandising standards.

Skills

Retail sales experience

Clienteling skills

Understanding of fashion trends

Communication skills

Tools

POS systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This role is a luxury women's apparel Sales Associate located in Bloomingdale’s at South Coast Plaza.

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. As part of that commitment, we are proud to house St. John Knits, an exclusive boutique-within-a-store experience offering our customers a curated, elevated destination for timeless luxury style.

The Sales Associate supports shop management and their shop team by delivering sales plans through effective execution of sales and operational tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently achieves or exceeds monthly sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients
• Effectively captures client data for connecting with clients and building relationships
• Completes outreach to connect with clients on a regular basis
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
• Upholds all brand values and relationship values
• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
• Follows through and accomplishes multiple projects and store priorities in a timely manner
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients
• Acts as the manager on duty when scheduled, to support all business functions
• Ensures accuracy of all POS procedures
• Understands and performs all POS functions accurately, professionally and within Company guidelines
• Resolves client issues and requests in an efficient manner and with a sense of urgency
• Takes on appropriate partnerships with Shop Manager and partners as needed
• Maintain shop to Company standard and compliance standards
• Demonstrates high level of quality in work, attendance and appearance
• Actively contributes to non-selling activities and loss prevention initiatives
• Actively participates in Monthly Touch Bases
• Attends all required shop meetings
• Maintains standards of shop cleanliness and organization
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
• Assists to ensure accuracy of Company in store promotions and merchandise markdowns
• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
• Assists in maintaining compliance to all Company Policies & Procedures

ADDITIONAL RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Additional responsibilities assigned by supervisor related to your position/department
• Less than 20% travel may be required as necessary
• Ability to be flexible and willing to work extended hours when necessary

EXPERIENCE

• 2 - 5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills
• Computer skills: Word, Excel, Microsoft Outlook and POS systems

PHYSICAL DEMANDS

• Standing, walking and squatting the majority of the works shift
• Ability to climb ladders or stairs (depending upon store design)
• Required to carry garments and packaging up to 40 pounds
• Moderate: Mostly standing, walking, bending, frequent lifting

WORK ENVIRONMENT

• Majority of shift requires client interaction
• Ability to work varied hours: nights, days and weekends to support the business needs

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.