KEY HOLDER

St. John Knits; Los Angeles (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A luxury fashion retailer based in Los Angeles is seeking a Retail Sales Associate to drive sales and build strong client relationships. The ideal candidate will have 2-5 years of retail sales experience and a passion for luxury products. This position requires strong communication skills and adherence to company standards. The role offers a pay range of $20.00/hr - $22.00/hr and operates in a dynamic, client-focused environment.

Qualifications

• Demonstrates high degree of professionalism in communication, attitude and teamwork.
• Adheres to all Company Policies & Procedures and Safety Regulations.
• Ability to stand, walk, and squat for the majority of the work shift.

Responsibilities

• Achieves or exceeds monthly sales and KPI goals.
• Develops new clients and maintains client relationships.
• Implements all POS functions accurately and professionally.

Skills

Leadership

Motivator

Results Orientated

Communication

Client Focus

Teamwork

Optimistic

Honest and Integrity

Professionalism

Adaptability

Embraces Change

Solutions orientated

Thoroughness

Organization

Education

2 - 5 years retail sales experience

Luxury experience preferred

Exemplary selling and clienteling skills

Tools

Word

Excel

Microsoft Outlook

POS systems

Job description

Base pay range

$20.00/hr - $22.00/hr

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients
• Effectively captures client data for connecting with clients and building relationships
• Completes outreach to connect with clients on a regular basis
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
• Upholds all brand values and relationship values
• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
• Follows through and accomplishes multiple projects and store priorities in a timely manner
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients
• Acts as the manager on duty when scheduled, to support all business functions
• Ensures accuracy of all POS procedures
• Understands and performs all POS functions accurately, professionally and within Company guidelines
• Opens and closes the store - performing all tasks to Company standard and compliance
• Resolves client issues and requests in an efficient manner and with a sense of urgency
• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed
• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
• Demonstrates high level of quality in work, attendance and appearance
• Actively contributes to non-selling activities and loss prevention initiatives
• Actively participates in Monthly Touch Bases
• Attends all required Store Meetings
• Maintains standards of store cleanliness and organization
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assists to ensure accuracy of Company in store promotions and merchandise markdowns
• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
• Assists in maintaining compliance to all Company Policies & Procedures

Additional Responsibilities

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations

Supervisory Responsibilities

This position does not have supervisory responsibilities

Minimum Qualifications

Competencies

• Leadership
• Motivator
• Results Orientated
• Communication
• Client Focus
• Teamwork
• Optimistic
• Honest and Integrity
• Professionalism
• Adaptability
• Embraces Change
• Solutions orientated
• Thoroughness
• Organization

Education/Experience

• 2 - 5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills
• Computer skills: Word, Excel, Microsoft Outlook and POS systems

Physical Demands

• Standing, walking and squatting the majority of the works shift
• Ability to climb ladders or stairs (depending upon store design)
• Required to carry garments and packaging up to 40 pounds

Work Environment

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• Ability to work varied hours: nights, days and weekends to support the business needs

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.