KEY HOLDER

St. John Knits; Newport Beach (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

St. John Knits located in Newport Beach, CA is looking for a dedicated retail sales associate to achieve sales goals while maintaining excellent client relationships. The role requires strong communication, adaptability, and a focus on client satisfaction. Candidates should have 2–5 years in retail, preferably with luxury experience.

The associate will also support store operations and uphold brand values, ensuring a high standard of professionalism in all interactions.

Qualifications

• 2–5 years of retail sales experience, preferably in luxury.
• Strong selling and clienteling skills.
• Proficiency in Word, Excel, Outlook, and POS systems.

Responsibilities

• Achieve or exceed sales and KPI goals.
• Develop new clients and maintain client relationships.
• Assist in maintaining store cleanliness and visual merchandising.

Skills

Leadership

Client focus

Communication

Teamwork

Adaptability

Education

2–5 years retail sales experience

Luxury experience preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

POS systems

Job description

Established in 1962 by Co-Founder and then Chief Designer Marie Gray, St. John is the epitome of American Luxury. Starting with a single knit shift dress, Gray’s initial vision expanded into a full lifestyle collection including signature knitwear and a timeless wardrobe of elegant and effortless dressing, each piece defined by luxe finishes, hand embellishment and attention to detail. Today St. John employs more than 1,500 people and is vertically integrated with workshops, stores and offices around the world. Its collections are sold in high‑end specialty retailers in 19 countries, 37 company‑owned stores and through the brand’s e-commerce site stjohnknits.com.

Essential Duties and Responsibilities

• Consistently achieve or exceed monthly sales and KPI goals.
• Actively develop new clients by finding new ways to enhance and develop business.
• Maintain client book (CRM) to standard and generate sales by appointments, consignment and daily correspondence and follow up with clients.
• Effectively capture client data for connecting with clients and building relationships.
• Complete outreach to connect with clients on a regular basis.
• Demonstrate strong product knowledge and stay updated on new St. John product, marketplace and fashion trends.
• Uphold all brand values and relationship values.
• Communicate and successfully promote St. John promotional programs, marketing tools and events aimed at increasing business.
• Follow through and accomplish multiple projects and store priorities in a timely manner.
• Demonstrate a high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team.
• Demonstrate proper etiquette when communicating (i.e., in‑person, phone, e‑mail, and written communication) and communicate effectively to develop and maintain professional relationships with co‑workers and clients.
• Act as the manager on duty when scheduled, to support all business functions.
• Ensure accuracy of all POS procedures.
• Understand and perform all POS functions accurately, professionally and within Company guidelines.
• Open and close the store—performing all tasks to Company standard and compliance.
• Resolve client issues and requests in an efficient manner and with a sense of urgency.
• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed.
• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards.
• Demonstrate a high level of quality in work, attendance and appearance.
• Actively contribute to non‑selling activities and loss prevention initiatives.
• Actively participate in Monthly Touch Bases.
• Attend all required Store Meetings.
• Maintain standards of store cleanliness and organization.
• Assist in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives.
• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines.
• Assist to ensure accuracy of Company in‑store promotions and merchandise markdowns.
• Assist in maintaining efficient and accurate inventory control processes and back‑room operations to include stockroom organization and completing shipping/receiving.
• Assist in maintaining compliance to all Company Policies & Procedures.

Additional Responsibilities

• Demonstrate a high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Demonstrate a high level of quality work, attendance and appearance.
• Adhere to all Company Policies & Procedures and Safety Regulations.
• Adhere to local, state and federal laws.
• Additional responsibilities assigned by supervisor related to your position/department.
• Less than 20% travel may be required as necessary.
• Ability to be flexible and willing to work extended hours when necessary.

Supervisory Responsibilities

• This position does not have supervisory responsibilities.

Organizational Relationships

• Interact with all levels throughout the organization including customers, employees and outside vendors.

Minimum Qualifications

• Leadership
• Motivator
• Results orientated
• Communication
• Client focus
• Teamwork
• Optimistic
• Honest and integrity
• Professionalism
• Adaptability
• Embraces change
• Solutions orientated
• Thoroughness
• Organization

Education & Experience

• 2–5 years retail sales experience.
• Luxury experience preferred.
• Exemplary selling and clienteling skills.
• Computer skills: Word, Excel, Microsoft Outlook and POS systems.

Physical Demands

• Standing, walking and squatting the majority of the work shift.
• Ability to climb ladders or stairs (depending upon store design).
• Required to carry garments and packaging up to 40 pounds.

Work Environment

• Ability to work varied hours: nights, days and weekends to support the business needs.

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.