Sales Associate

Lands' End, Inc.; Cockeysville, Northern (MD, KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Lands' End Store - Hunt Valley Towne Center in Hunt Valley, MD is seeking a part-time Sales Associate to deliver exceptional service and drive sales. You will provide product expertise, assist customers with fittings, and maintain store and visual brand standards.

Position is approx. 25 hours per week with a focus on teamwork, adaptability, and strong communication in a retail environment.

Qualifications

• Excellent selling skills and ability to communicate with customers and teammates.
• Ability to receive feedback and adjust actions accordingly.
• Familiarity with Lands’ End merchandise is preferred.
• Retail experience is strongly preferred.
• Flexible to work varied hours and stand for long periods.

Responsibilities

• Drives sales through consultative selling and addressing customer needs.
• Offer outfitting options and related items to increase sales.
• Provide fitting room assistance and participate in outreach activities.
• Greet customers, deliver courteous service, and tailor attention to store traffic.
• Navigate Lands’ End website for customer solutions when items are unavailable in-store.
• Process transactions with POS and online systems (sales/returns/exchanges).
• Maintain knowledge of products and fashion trends to boost service level.
• Perform markdowns and promotional activities as needed.
• Assist with stock replenishment and uphold visual brand standards.

Skills

Excellent selling skills

Communication

Feedback receptiveness

Instruction following

Adaptability

Product knowledge (merchandise)

Retail experience

Flexibility in hours

Stamina

Lifting up to 40 lbs

Job description

Lands' End Store - Hunt Valley Towne Center
118 Shawan Road
Space M2
Cockeysville, MD 21030, USA

Description

As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position enhances the experience of our customers and drives profitable sales by providing product expertise and advanced selling skills. Sales Associates also assist in ensuring that both store and visual brand standards are being met.

Positions are part-time, approximately 25 hours per week.

Job Responsibilities:

• Drives sales by utilizing approved consultative selling practices to identify
• customer needs and provide appropriate solutions; this can include suggesting
• outfitting options and related items to generate multiple unit sales, providing
• fitting room assistance, and participating in customer outreach activities
• Provides highest degree of customer service; including courteously,
• conversationally greeting customers, adjusting individual customer attention
• based on store traffic, suggesting solutions based on customer interests and
• needs
• Maintains knowledge of Lands’ End website navigation and leverages this
• option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system,
• including sales, returns, exchanges, etc. in accordance to authorized
• procedures
• Maintains knowledge of Lands’ End products and services, along with current
• fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Responsible for stock replenishment and adhering to visual brand standards.

Qualifications:

• Excellent selling skills
• Ability to communicate effectively with customers and fellow employees
• Ability to receive feedback and take action when appropriate
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Flexible and adaptable to change
• Knowledge of Lands’ End merchandise is strongly preferred
• Previous experience in retail strongly preferred
• Availability and flexibility to work varied hours to support the needs of the business
• Ability to stand for long periods of time
• Ability to lift boxes up to 40 pounds

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.