Sales Associate

The UPS Store; Chelsea (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

The UPS Store in Chelsea, MA is seeking a friendly Sales Associate to be the face of our brand. You will help customers with shipping, packaging and printing services and drive sales while keeping the store running smoothly.

We value strong communication and a customer-focused approach. Prior retail or customer service experience is preferred, and being bilingual (Spanish) is a plus. The role may require lifting up to 70 lbs and standing for extended periods.

Qualifications

• High school diploma or equivalent.
• Previous retail, sales, or customer service experience preferred.
• Strong communication and interpersonal skills. Spanish speaker preferred.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with POS systems.
• Attention to detail and problem-solving skills.
• Ability to lift up to 70 lbs and stand for extended periods.

Responsibilities

• Greet customers warmly and assist them with inquiries.
• Provide expert advice on shipping options, packaging materials, and printing services.
• Handle customer complaints or concerns professionally and elevate issues when necessary.
• Answer phone calls in a timely and professional manner.
• Promote and sell UPS Store products and services, including mailbox services, shipping supplies, packaging, and printing solutions.
• Stay up-to-date on company services and pricing to provide accurate information.
• Upsell additional products and services to meet customer needs and increase store revenue.
• Process shipments, including domestic and international packages, using UPS systems.
• Operate equipment such as printers, copiers, and POS system, etc.
• Maintain a clean, organized, and well-stocked store environment.
• Handle cash register transactions, including cash, credit, and debit payments.

Skills

Customer service

Communication skills

Sales mindset

Bilingual Spanish

Education

High school diploma or equivalent

Tools

POS systems

Job description

Company: The UPS Store #7890 (New Store)

About The UPS Store:

The UPS Store is a trusted provider of shipping, packaging, printing, and business services. We are dedicated to helping individuals and small businesses by offering personalized solutions and exceptional customer service. Our team is passionate about creating a welcoming environment and building lasting relationships with our customers.

Job Description:

As a Sales Associate at The UPS Store, you will be the face of our brand, providing outstanding customer service and assisting clients with their shipping, packaging, and business needs. You will play a key role in ensuring a positive customer experience while driving sales and maintaining store operations.

Key Responsibilities:

1. Customer Service:
   • Greet customers warmly and assist them with their inquiries.
   • Provide expert advice on shipping options, packaging materials, and printing services, etc.
   • Handle customer complaints or concerns professionally and elevate issues when necessary.
   • Answer phone calls in a timely and professional manner.
2. Sales and Product Knowledge:
   • Promote and sell The UPS Store products and services, including mailbox services, shipping supplies, packaging, and printing solutions.
   • Stay up-to-date on company services, and pricing to provide accurate information to customers.
   • Upsell additional products and services to meet customer needs and increase store revenue.
3. Store Operations:
   • Process shipments, including domestic and international packages, using UPS systems.
   • Operate equipment such as printers, copiers, and POS system, etc.
   • Maintain a clean, organized, and well-stocked store environment.
   • Handle cash register transactions, including cash, credit, and debit payments.

Qualifications:

• High school diploma or equivalent.
• Previous retail, sales, or customer service experience preferred.
• Strong communication and interpersonal skills. Spanish speaker preferred.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with point-of-sale (POS) systems.
• Attention to detail and problem-solving skills.
• Ability to lift up to 70 lbs and stand for extended periods.

Why Join The UPS Store?

• Opportunity to work in a dynamic and customer-focused environment.
• Gain valuable experience in sales, customer service, and operations.
• Be part of a supportive team that values collaboration and growth.
• Competitive pay and potential for career advancement.

If you are a friendly, motivated individual who enjoys helping others and thrives in a fast-paced setting, we encourage you to apply for the Sales Associate position at The UPS Store #7890!