Retail Sales Associate / Customer Service Representative – The UPS Store

The UPS Store 7171; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid training

Growth and advancement opportunities

Job summary

The UPS Store 7171 in Palm Beach Gardens is seeking a Retail Sales Associate to deliver outstanding customer service and assist with various shipping, printing, and mailbox services. This position offers training for motivated individuals without prior experience.

We provide a positive team environment, growth opportunities, and valuable skills for working with diverse customers. Join us to thrive in a fast-paced retail environment!

Qualifications

• High school diploma or GED required.
• Previous experience in retail sales, customer service, or related fields preferred.
• Excellent communication and customer service skills.
• Friendly, professional, and team-oriented attitude.

Responsibilities

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Assist customers with shipping, packing, mailbox services, and retail purchases.
• Operate point-of-sale systems and other store equipment.

Skills

Customer service skills

Attention to detail

Multitasking

Strong computer skills

Education

High school diploma or GED

Tools

Microsoft Office

POS systems

Printers

Copiers

Job description

The UPS Store is seeking a friendly, reliable, and customer-focused Retail Sales Associate / Customer Service Representative to join our team in Palm Beach Gardens, FL. This position is ideal for someone who enjoys helping people, working in a fast‑paced retail environment, and learning a variety of shipping, printing, mailbox, and small business services. No shipping experience is required—we provide hands‑on training for the right candidate.

Responsibilities

• Deliver outstanding customer service to walk‑in customers and telephone inquiries.
• Assist customers with shipping, packing, mailbox services, package drop‑offs, Amazon returns, printing, copying, faxing, and retail purchases.
• Receive and process packages for shipment through UPS, USPS, and other carriers.
• Recommend shipping, packing, printing, and business service solutions based on customer needs.
• Operate point‑of‑sale systems, printers, copiers, fax machines, laminating machines, binding equipment, and other store equipment.
• Provide accurate information regarding shipping options, packaging requirements, delivery timelines, mailbox services, and printing solutions.
• Learn all products, services, pricing options, and industry best practices.
• Maintain a clean, organized, professional, and safe store environment.
• Support daily store operations and assist team members as needed.
• Perform other duties assigned by management.

Qualifications

• High school diploma or GED required.
• Previous experience in retail sales, customer service, cashiering, shipping, printing, office services, hospitality, or related fields preferred.
• Strong computer and internet skills.
• Experience with Microsoft Office, POS systems, printers, copiers, or Adobe software is a plus.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Friendly, professional, dependable, and team‑oriented attitude.
• Ability to work efficiently in a fast‑paced retail environment.
• Ability to stand for extended periods and lift up to 40 pounds.
• Willingness to learn all aspects of The UPS Store business.

Why Work With Us?

• Paid Time Off (PTO)
• Paid training and ongoing development.
• Growth and advancement opportunities.
• Positive and supportive team environment.
• Learn valuable skills in shipping, printing, retail sales, customer service, and small business operations.
• Work with a diverse customer base including local residents, professionals, and small business owners.

No shipping or printing experience? We are happy to train motivated individuals with strong customer service skills and a positive attitude.