Sales Associate

West Ashley Hardware; Charleston (SC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Locally owned and operated

Career Advancement Opportunities

Employee discounts

Paid time off

Job summary

A local hardware store in Charleston is seeking a Sales Associate to provide outstanding customer service and maintain store operations. Candidates should have strong communication skills and a professional attitude, as well as a willingness to learn about products. Responsibilities include assisting customers, merchandise organization, and upholding store standards. The role requires lifting up to 80 lbs and a flexible schedule including weekends.

Qualifications

• Working knowledge of store products and a willingness to learn.
• Able to lift up to 80 lbs.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Provide excellent customer service and assist customers in-store and over the phone.
• Maintain a clean and orderly sales floor.
• Notify customers of promotions and new products.

Skills

Outstanding customer service skills

Organized and self-starter

Knowledge of effective sales methods

Strong math, reading, and writing skills

Communication skills

Tools

Point-of-sale systems

MS Word

PowerPoint

Job description

Benefits

• Locally owned and operated
• Career Advancement Opportunities
• Employee discounts
• Paid time off

You might be a great fit if…

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary

Sales associates are expected to maintain a positive representation of West Ashley Hardware by providing an outstanding customer service experience consistent with company values. The main task of a sales associate is to assist customers and maintain a clean and efficient sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Notify customers of upcoming promotions and new products.
• Assist with loading products into customer’s vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Adhere to all store policies and safety standards.
• Be able to cut keys for customers.

Qualifications

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry. Knowledge of MS Word and PowerPoint.
• Strong math, reading, writing, and communication skills.
• Able to lift up to 80 lbs.
• Able to work a flexible schedule, including evenings, weekends, and holidays as needed.

Goals

• Boost overall sales by closing the sale, and promoting the store’s loyalty program and add-on sales.
• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts.