Sales Associate

Optical Outlets; Brandon (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Optical Outlets in Brandon, FL is seeking an eyewear specialist to greet customers, explain the process, assist with merchandise selection, fitting frames and dispensing eyewear, and ensure accurate measurements.

The role centers on delivering exceptional patient satisfaction from the first contact, handling transactions, and supporting colleagues with complex product needs while maintaining high attention to detail in a fast-paced environment. Bilingual English/Spanish is a plus.

Qualifications

• One to two years of experience in related field.
• Strong MS Office skills and ability to multitask in a fast-paced environment.
• Effective verbal communication to prioritize tasks and handle calls.
• Strong written communication to document situations and confirm agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to listen, process transactions and interact with customers quickly.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process transparently.
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
• Solve visual problems or challenges for customers.
• Manage customer transactions at time of purchase.
• Serve as a center of excellence for others with a focus on Right the First Time patient satisfaction.
• Assist customers in selecting frames and lenses suited to vision, lifestyle, and budget.
• Assist other retail associates with complex product needs and prescriptions.
• Take and record measurements, adjust or fit eyewear accurately.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

Communication

Interpersonal skills

Problem solving

Negotiation

Decision making

Attention to detail

Discretion

Multitasking

Verbal communication

Listening

Tools

MS Office

Job description

Essential Functions

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process in a transparent way
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear
• Solve visual problems or challenges for customers
• Managing customer transactions at time of purchase
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems
• Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
• Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Requirements

Job Specifications

• One to two years of experience in related field
• Working knowledge of MS Office package
• Demonstrated ability to successfully perform multiple tasks in a fast‑paced environment
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport‑building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem‑solving, negotiations, and decision‑making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast‑paced environment

Preferred Skills

• Experience as an Optician with an active Florida License
• Bilingual English and Spanish

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.