Sales Associate

Optical-Outlets; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Optical Outlets in Orlando, FL seeks an optician assistant to enhance patient care and support the Doctor and Office Manager. You will greet customers, help select frames, and accurately dispense eyewear while addressing visual needs and budget constraints.

The role emphasizes clear communication, multitasking in a fast-paced setting, and teamwork with retail staff. On-site work with opportunities for bonuses and commissions as part of the compensation package.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Demonstrated ability to perform multiple tasks in a fast-paced environment.
• Effective verbal communication to prioritize tasks and handle inquiries.
• Effective written communication to document customer situations and confirm agreements.

Responsibilities

• Assist patients and support the Doctor and Office Manager.
• Greet customers and explain the process transparently.
• Assist with merchandise selection, fitting frames, and dispensing eyewear.
• Resolve visual problems and customer concerns.
• Manage customer transactions at point of sale.
• Serve as a center of excellence for patient satisfaction from first interaction.
• Advise on frames and lenses suited to vision, lifestyle, and budget.
• Support other retail staff with complex product needs and prescriptions.
• Record measurements, adjust or fit eyewear accurately.
• Inform Office Manager of office issues noted by staff, doctors, or patients.
• Perform tasks assigned by Office Manager.

Skills

Customer service

MS Office

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Education

Florida Optician License

Job description

Description

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.

Essential Functions

Attract and retain customers by providing unsurpassed customer service

Greet customers and explain the process in a transparent way

Assist patients with merchandise selection, fitting frames, and dispensing eyewear

Solve visual problems or challenges for customers

Managing customer transactions at time of purchase

Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction

Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems

Assist other retail associates with difficult and complex areas of customer product needs and prescriptions

Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact

Inform Office Manager of any office problems noted by staff, doctors, or patients

Perform all tasks assigned by Office Manager

Requirements

Job Specifications

Typically has the following skills or abilities:

One to two years of experience in related field

Working knowledge of MS Office package

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Skills

Experience as an Optician with an active Florida License

Bilingual English and Spanish

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers