Sales Associate

Optical Outlets; Orlando, Northern (FL, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Optical Outlets in Orlando, FL is seeking a customer-focused professional to assist patients while supporting the Doctor and Office Manager.

You will greet customers, help them select frames and lenses, take measurements, adjust eyewear, and process transactions with accuracy. The role emphasizes Right the First Time and exceptional patient satisfaction.

Preferred candidates include an active Florida Optician license and bilingual English and Spanish skills.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Ability to perform multiple tasks in a fast-paced environment.
• Effective verbal communication to prioritize tasks and handle inquiries.
• Effective written communication to document customer situations.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Proven problem-solving, negotiations and decision-making skills.
• Discretion and judgment in applying customer guidelines.
• Ability to listen, process transactions and interact with customers concurrently.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process in a transparent way.
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
• Solve visual problems or challenges for customers.
• Managing customer transactions at time of purchase.
• Serve as a center of excellence with focus on Right the First Time for patient satisfaction.
• Assist customers in selecting frames and lenses suited to vision, lifestyle, and budget.
• Assist other retail associates with complex product needs and prescriptions.
• Take and record measurements, adjust or fit eyewear accurately.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

One to two years experience

MS Office

Multitasking in fast-paced environment

Verbal communication

Written communication

Interpersonal skills

Questioning to identify needs

Problem solving & decision making

Discretion and judgment in guidelines

Active listening

Tools

MS Office

Job description

Description

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.

Essential Functions

Attract and retain customers by providing unsurpassed customer service

Greet customers and explain the process in a transparent way

Assist patients with merchandise selection, fitting frames, and dispensing eyewear

Solve visual problems or challenges for customers

Managing customer transactions at time of purchase

Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction

Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems

Assist other retail associates with difficult and complex areas of customer product needs and prescriptions

Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact

Inform Office Manager of any office problems noted by staff, doctors, or patients

Perform all tasks assigned by Office Manager

Requirements

Job Specifications

Typically has the following skills or abilities:

One to two years of experience in related field

Working knowledge of MS Office package

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Skills

Experience as an Optician with an active Florida License

Bilingual English and Spanish

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers