Sales Associate

VSP Vision; Sarasota (FL); On-site; USD 17,908 - 23,419; Part time

Benefits offered by this job

Hourly pay $15

Job summary

VSP Vision in Sarasota is seeking a part-time Optical Assistant to support patients of Optical Outlets and assist the Doctor and Office Manager. You will greet customers, explain the process, help with eyewear selection, fitting frames, and dispensing lenses with care.

This role requires 1–2 years of related experience, basic MS Office knowledge, and strong verbal and written communication. It offers a friendly, fast-paced environment with opportunities to grow as an eye care professional;

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Ability to multitask in a fast-paced environment.
• Effective verbal communication skills to prioritize tasks and inquiries.
• Effective written communication skills to document customer situations.
• Excellent interpersonal and rapport-building skills.
• Ability to identify customer needs with relevant questions.
• Proven problem-solving and decision-making abilities.

Responsibilities

• Provide unsurpassed customer service to attract and retain customers.
• Greet customers and explain the process in a transparent way.
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
• Solve visual problems or challenges for customers.
• Manage customer transactions at the time of purchase.
• Serve as a center of excellence with a focus on first-time accuracy and patient satisfaction.
• Assist customers in selecting frames and lenses suited to vision, lifestyle, and budget.
• Assist other retail associates with complex product needs and prescriptions.
• Take and record measurements, adjust or fit eyewear precisely.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Discretion

Active listening

Bilingual English/Spanish

Florida Licensed Optician

Tools

MS Office

Job description

Description

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.

Job Type

Part-time

Essential Functions

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process in a transparent way
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear
• Solve visual problems or challenges for customers
• Managing customer transactions at time of purchase
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems
• Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
• Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Requirements

Job Specifications:

• One to two years of experience in related field
• Working knowledge of MS Office package
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport‑building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem‑solving, negotiations, and decision‑making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast‑paced environment

Preferred Skills

• Experience as an Optician with an active Florida License
• Bilingual English and Spanish

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

Other Information

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Equal Employment Opportunity Statement

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Compensation

Salary: $15.00 - $15.00 per hour. Additional benefits may include eligible bonuses and commissions.