Sales Associate

Rack Room Shoes; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A family footwear retailer is hiring a Sales Associate in Birmingham, AL. In this role, you will deliver exceptional service, promote the company's rewards program, and ensure merchandise is well-presented. Ideal candidates should have retail experience, strong interpersonal skills, and the ability to maintain an organized store environment. This position offers a chance to support customer satisfaction while adhering to company standards and policies.

Qualifications

• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of policies and procedures.
• Ability to engage positively with customers and colleagues.

Responsibilities

• Create an excellent shopping experience for customers.
• Promote the company rewards program and business initiatives.
• Ensure merchandise is presented well and stock is organized.
• Process sales transactions accurately and in accordance with policy.

Skills

Interpersonal skills

Basic verbal and non-verbal communication skills

Organization skills

Math skills

Experience in retail sales

Basic visual merchandising skills

Job description

Sales Associate – Rack Room Shoes, Birmingham, AL

As a Sales Associate at Rack Room Shoes, you will adhere to and practice our company’s service standards with each customer, meet sales and work goals set by store management, and lead teammates by example in accuracy and completeness of work. You will present the store, its merchandise, and yourself in the best possible light, control cash, and maintain strict accuracy of all sales transactions.

Duties and Responsibilities

• Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve, and being well‑informed.
• Promote the company rewards program and other business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation, ensuring stock is well arranged and merchandised properly, and keep all areas clean and organized.
• Develop and maintain necessary product knowledge and fitting skills.
• Be aware of loss prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise, and help place merchandise on the sales floor when needed.
• When performing cashier functions, process all sales in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management, and District/Regional Managers.

Key Qualifications

• Interpersonal skills necessary to deal effectively with external contacts and with all levels of employees.
• Basic verbal and non‑verbal communication, organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of policies and procedures.
• Basic visual merchandising skills and understanding of Store Presentation Standards.

Company

Rack Room Shoes is a family footwear retailer offering a wide selection of nationally recognized brands and exclusive private brands. Located in Birmingham, Alabama, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, disability, genetic information, age, military service, or any other characteristic protected by applicable law.