Sales Associate

EXPRESS; Altoona (IA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, the operator of the Express brand, is hiring a Retail Sales Associate for Outlets Of Des Moines. You will provide a great in-store shopping experience and support stocking, cleaning and merchandising to keep the floor inviting.

The role requires 0–2 years of retail experience, strong customer service and communication skills, and the ability to work nights and weekends. You will process transactions efficiently and contribute to credit and loyalty programs.

Qualifications

• High School diploma or equivalent.
• 0–2 years retail experience, minimum 6 months.
• Proficient with iPad and POS registers.
• Able to work nights, weekends and non‑business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to ensure safety.
• Assist with product launch changes according to SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce wait time.
• Resolve customer issues and communicate resolutions to Store Management.
• Drive credit and loyalty programs by explaining benefits.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Communication

Teamwork

Retail experience

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC is a retail platform operating the Express & Bonobos brands worldwide.

Overview

PHOENIX Retail, LLC is a retail platform operating the Express & Bonobos brands worldwide.

About Express

Express is a multichannel apparel brand dedicated to a modern, confident and effortless style for work and everyday life. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

Outlets Of Des Moines

Responsibilities

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

Key Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service issues and determine resolution or escalation; communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 years of relevant job experience – minimum 6 months.
• Proficient in the use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

Critical Skills & Attributes

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits And Compensation

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• For part‑time associates: partner insurance options and possible eligibility for paid sick leave, public health emergency leave, 401(k)/Roth 401(k) with company match.
• Part‑time associates also eligible for Express merchandise discount and Learn & Earn incentive program and voluntary benefits through YouDecide.

Actual compensation offered is dependent on location, education, relevant skills and experience of the candidate.

Closing

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or other terms of employment on the basis of any protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call 1-800-964-9793 and say ‘Associate Relations’ or email [e-mail].

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR, PHOENIX will not consider or approve payment to any third parties for hires made.