Sales Associate

EXPRESS; Philadelphia (Philadelphia County); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

EXPRESS is looking for a Retail Sales Associate in Philadelphia. In this role, you will provide an excellent shopping experience for customers while maintaining store cleanliness and assisting with merchandising tasks. Ideal candidates have up to two years of related experience and strong customer service skills. Benefits include medical coverage, 401(k) match, and a merchandise discount. Join the team to help customers feel confident and stylish.

Qualifications

• 0–2 years of relevant job experience, minimum 6 months preferred.
• Must meet defined availability criteria, including nights and weekends.
• Physical requirements must be met.

Responsibilities

• Maintain a clean and organized sales floor and checkout area.
• Assist in product launch changes according to company SOP.
• Drive credit and loyalty member programs.

Skills

Customer service skills

Verbal communication skills

Written communication skills

Collaborative skills

Education

High School or Equivalent

Tools

Technology (iPad, registers)

Job description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

Franklin Mall

Responsibilities

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing the customers wait time.
• Positively resolve customer service‑related issues as they arise and determine resolution or escalates further. Communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 0–2 of relevant job experience – minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Equal Opportunity Statement

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say "Associate Relations" or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

Notification to Agencies

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.