Sales Assistant Jaguar Land Rover Austin

Snell Motor Companies; Austin (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays & paid time off

Vision insurance

Earn vacation hours after 90 days

Aggressive Employee Referral Program

Job summary

Snell Motor Companies in Austin, TX seeks a Sales Assistant to deliver an exceptional customer experience and build loyalty. You will maintain vehicle inventory appearance, manage fluids and batteries, and assist with paperwork and insurance tasks.

You will learn and use CRM and appraisal tools, prospect new clients, and stay current with programs and rates. Team-oriented, you will support department targets and attend weekly meetings.

Qualifications

• Experience using CRM and vehicle appraisal software.
• Prospecting for new and current clients.
• Familiar with auto loan programs and insurance paperwork.
• Ensures compliance with privacy and information security policies.
• Works in a team to meet department standards.
• Attends weekly department meetings.
• Maintains vehicle inventory appearance and cleanliness.

Responsibilities

• Maintain new and used vehicle inventory appearance.
• Log appointments in CRM and prep for client visits.
• Greet clients on service drive and discuss purchasing options.
• Follow up with clients to drive sales.
• Process deposits and cash/credit as needed.
• Understand Land Rover Jaguar Dallas sales process.
• Meet training and certification standards.
• Adhere to privacy and security policies.
• Attend department meetings.

Skills

CRM software

Vehicle appraisal system

Customer prospecting

Sales process knowledge

Customer service

Team collaboration

Cash handling

Insurance documentation

Policy compliance

Tools

CRM software

Vehicle appraisal system

Job description

The Sales Assistant team member creates an exceptional customer experience while creating customer loyalty. As the Sales Assistant member your role will include but not be limited to the following: Maintain new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing all vehicle fluids as needed, and replacing batteries when necessary.

Requirements and Responsibilities:

• Learns and utilizes all company and manufacture provided software including but not limited to the Client Relationship Management (CRM) system, vehicle appraisal system, and service drive opportunities.
• Prospects for new and current clients
• Understands all current new car and pre-owned manufacture and captive lender programs and rates Verifies insurance adds new vehicle to insurance policy and completes paperwork
• Protects the company from potential export transactions and any potential fraud scenarios
• Assists in the collection of cash/credit related to client deposits and "cash down"
• Fully prepares for each client appointment and logs appointments in CRM system
• Greets prospective and repeat clients on the service drive and analyzes their position towards buying another vehicle
• Follows up with clients and prospective clients in a timely fashion
• Is fully dedicated to a team concept and will assist others for the greater good of the department Accountable for departmental performance and manufacture standards, including but not limited to; safety equipment activation, technology usage requirements, "Customer Service Index", "Gross Average", "Finance & Lease" and vehicles sold
• Has proper knowledge of vehicles and current market trends
• Meets/Exceeds Land Rover Jaguar Dallas and manufacture training and certification plans and standards Understands and adheres to the Land Rover Jaguar Sales Process
• Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction
• Knows and understands the Land Rover Jaguar Dallas Privacy and Information Security Policies, and adhere to the requirements
• Reads and understands all company policies and procedures
• Attends weekly department meetings at 10:00 am daily
• Other duties as assigned

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid holidays & paid time off
• Vision insurance
• Earn vacation hours after 90 days
• Aggressive Employee Referral Program