Sales Assistant: Customer Service & Product Guidance

TITAN LOGIC INC; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

TITAN LOGIC INC in Wilmington, NC is seeking a reliable Sales Assistant to support daily sales activity, answer product questions, help customers compare options, and assist through the buying process.

You will maintain accurate customer data, coordinate with team members, and handle inquiries in a fast-paced environment where priorities can shift. No prior experience required, but customer-service skills are appreciated.

Qualifications

• High school diploma or equivalent.
• Experience with customers preferred.
• Clear and professional verbal communication.
• Friendly, helpful, and attentive customer service.
• Ability to listen carefully and understand customer needs.
• Comfortable explaining information and answering questions.
• Strong organizational skills and accuracy.
• Ability to prioritize during busy periods.
• Reliable follow-through on requests and tasks.
• Basic computer skills and customer information systems.

Responsibilities

• Welcome customers and determine the type of assistance they need.
• Answer questions regarding products, services, availability, and options.
• Help customers compare features and understand differences between selections.
• Provide recommendations based on stated preferences.
• Assist with product demonstrations and explanations when appropriate.
• Support customers as they move through the purchasing process.
• Handle general inquiries and direct complex requests to the appropriate team member.
• Keep product and service information readily available for conversations.
• Record relevant customer details and maintain accurate information in systems.
• Assist with preparing customer materials and related documentation.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Teamwork

Independent work

Education

High school diploma

Tools

CRM systems

Job description

TITAN LOGIC INC in Wilmington, NC is seeking a reliable Sales Assistant to support daily sales activity, answer product questions, help customers compare options, and assist through the buying process.

You will maintain accurate customer data, coordinate with team members, and handle inquiries in a fast-paced environment where priorities can shift. No prior experience required, but customer-service skills are appreciated.